Metro Apartments on Bank Place

3.0 / 5

•

18 Bank Place, Melbourne 3000, Victoria Australia

Reviews from Guests

3.0/5

870

Reviews

from real guests

gaudinp2023

Poor check in experience. Hotel rang up day before demanding payment, otherwise booking will be cancelled ( despite booking website stating “to pay at check in”, asked to text or email ID to them which I declined due to security concerns. they were adviced about early arrival check in, acknowledged that they will send sms and email about checking in process, but on arrival no such coomunication happened. Reception is unmanned, their out of hours mobile was not connecting, they have not responded to emails, texts, voicemails. A couple arrived same time as us, having same issues. Local residents commented that this happens frequently. After 3 hours of waiting a cleaner rocked up at 2pm and let us in. No contact from reception to this date regarding issues raised. Very average rooms, poor temperature regulation, showers that have only 2 options between boil and freeze and midline is barely possible to find, bathroom fan so loud that will wake everyone up without fail. Central location is the only selling point of this property, but it has very poor admin support and customer service

Ocho3

Good location. Surprisingly quiet except people upstairs. I could hear people walking from the upstairs especially mid night. Room was spacious but shower was dirty. They should clean brown stains. No room service, no change bath towels etc. no front desk.

18pumpkin

The apartment was clean, well priced and it is well located for trams and restaurants but there were a few issues. No milk was supplied for tea and coffee and when I asked the lady doing the rooms I was told they don't supply milk. There was no extra toilet roll in the bathroom and the front desk is not manned on the weekend unless someone is checking in (not the case in our stay). The kettle was dodgy, worked intermittedly. There was no manned desk for most of our stay and the suggestion was to send an email if there was an issue. We had to buy milk and toilet paper. Another issue is it is very noisy at night as there are pubs close by and then in the morning the industrial bins are collected. Disappointing considering it was a longer stay in Melbourne

Facilities Details

Air Conditioning

Free Wifi

Family Rooms

Heating

Non-smoking Rooms

Baggage Storage

Smoke-free property

24-Hour Front Desk

Bicycle Rental

Laundry

Ticket Service

Offsite Parking discounted rates available

Elevator

Offsite Parking reservations required

Concierge Service

Air Conditioning

Free Wifi

Family Rooms

Heating

Non-smoking Rooms

Baggage Storage

Smoke-free property

24-Hour Front Desk

Bicycle Rental

Laundry

Ticket Service

Offsite Parking discounted rates available

Elevator

Offsite Parking reservations required

Concierge Service

4 Available Room Types

One Bedroom Apartment

Heating

Non-smoking

Daily housekeeping

Air Conditioning

Dining Area

Blackout curtains

Refrigerator

Tea/Coffee Maker

Free Wifi

Telephone

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Hair dryer

Shower

Kids shampoo

Stovetop

Private bathroom

Free Toiletries

Iron

Clothes Rack

Dishwasher

Kitchen

Sitting Area

Microwave

Studio Queen Apartment

Heating

Non-smoking

Daily housekeeping

Air Conditioning

Refrigerator

Tea/Coffee Maker

Free Wifi

Kitchenette

Telephone

Desk

Internet [LAN]

Extra Long Beds (> 6.5 ft)

Towels

Sleep comfort items

Hair dryer

Shower

Kids shampoo

Stovetop

Private bathroom

Free Toiletries

Iron

Clothes Rack

Kitchen

Microwave

One-Bedroom Apartment

28 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Radio

Refrigerator

Desk

Ironing Facilities

Free Toiletries

Toilet

Microwave

Dishwasher

Washing machine

Private bathroom

Heating

Kitchen

Carpeted

Sofa

Dining Area

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Stovetop

Toaster

Towels

Dining Table

Private apartment in building

Studio Apartment

20 Square Meter

Tea/Coffee Maker

Shower

Telephone

Air Conditioning

Hair dryer

Iron

Kitchenette

Radio

Refrigerator

Ironing Facilities

Free Toiletries

Toilet

Microwave

Private bathroom

Heating

Carpeted

Electric Kettle

Kitchenware

Towels/Sheets (extra fee)

Stovetop

Toaster

Towels

Private apartment in building

Facilities Details

Parking and Transportation

Bicycle Rental

Offsite Parking discounted rates available

Offsite Parking reservations required

Front Desk Services

Baggage Storage

24-Hour Front Desk

Ticket Service

Concierge Service

Entertainment and Family Services

Smoke-free property

Cleaning Services

Laundry

Internet Access in public areas

Free Wifi

Miscellaneous

Non-smoking Rooms

Family Rooms

Heating

Air Conditioning

Elevator