North Melbourne Serviced Apartments

The rooms were clean and tidy WE left early before the reception was attended, placed our key in the return box before 7 AM as we had to get to the airport. We left the unit clean and tidy, we had purchased new baggage while we were there and left out empty suitcases in the kitchen next to the bin as we did not know were to dispose of them. We were inform that they placed a missing persons report with the police. They also told us that they tried to contact us on numerous occasions which was not true and we never heard from police. Not sure if this is common practice to take advantage of people going through traumatic medical experiences. I would not recommend these apartments from the experience we went through.

We stayed in RNR North Melbourne several times before and we never had any issues till our recent 3-night stay in October 2024. In order to gain access to the room outside the reception open hours, RNR North Melbourne apartments requires you to send them photo of the credit card and photo ID so they can charge the $200 security deposit. Since we refused to send the photos of the credit card and driving licence for the security reasons, we were provided with the link to process the payment of the deposit which was completed on 22nd October. 3 weeks later, after the numerous phone calls and emails, this deposit has not been refunded yet. Also 2 days into our 3 nights stay we were locked out of our apartment as the key card stopped working . It took over 1 hour standing outside the building on the mobile to get the access to the room again. no one at the reception after 5pm) Customer service non existing!!!

2nd time here. Reception went above and beyond helping me with accommodation. Self contained unit. So clean. Central to EVERYTHING. Walkable. Flat. Highly recommend it especially for Peter Mac treatments as it is 600m walk. Easily done.