Swanston Grand Mercure

Located in China town, it is part of a vibrant scene in the city. The initial entrance was very poor as someone had thrown up in the entrance - soon cleared away by staff. The public spaces on multiple floors which is apain to get around, but works in the confines of the building. Reception confused my green offer (not cleaning the room) and cleaned it everyday. The room was large, clean and new looking. Shower was OK too. Water had to be collected from a shared point on the floor, but ok. Breakfast was amazing.

Very bad experience. The staff were over the top.

Well that was a night I will never get back . I was on the 4th floor and was thrilled with my drunk noisy neighbors at 1.30am waking me up. I rang down to reception who said they would fix it . It wasn’t until 3am they stopped . Then at four am my other neighbour were being loud and amorous and woke me at 4am. I appreciate that’s not the hotel fault but they should have done more . I feel like they robbed me with what I paid. It was galling when I left that my noisy neighbours had there do not disturb sign out. I travel to Melbourne 20 times a year and this is my worst experience .