Mercure

Very underwhelming. As a gold Accor member, standard of room is unacceptable. Bathroom is out of date. TV cannot connect to devices or allow streaming. Clock radio connection is iPhone generation from 10 years ago. Room smells unpleasant. Lamp next to bed broken. Skirting boards chipped and damaged and wires exposed. Curtain pelmet cracked and broken. Cobwebs hanging from air vent. Mould in shower.

I had a very disappointing stay at this hotel. For $250 per night, I expected basic comfort and cleanliness, but the room did not meet those standards. The room was not clean enough on arrival, which made the experience uncomfortable. There was no hot water during my stay, which was a major inconvenience. There was also no drinking water provided in the room, and guests had to go downstairs to get water, which was not convenient at all. In addition, basic toiletries such as toothbrush, toothpaste, and shampoo were not provided. Overall, the stay did not meet even basic expectations for the price paid, and it was not a pleasant experience.

Property is definitely aged and in need of renovation. My first room, a Classic Twin, was very basic. Small table barely big enough for a laptop, hard static chair, no coffee machine. Would have been ok for a budget traveler for a night or two, but as I was staying a week I requested to change rooms and the front desk were very amenable. My 2nd room, a Privilege Room in the East Tower, was better but was the standard I was expecting from the room I had booked. The room had several maintenance issues and some surfaces had a fair amount of dust. I sure these rooms were once nice, but now in desperate need of renovation. Location was great, a short walk into the city. There's an awesome place for breakfast just over the road. The gym facilities were aged but functional. Sadly I didn't have time to try the pool, but it appeared to be heated. I would stay again if traveling on a budget, or only staying for 1 night