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Reviews from Guests

4.0/5

tripadvisor

25

Reviews

from real guests

hubertg824

5

/

5

We really liked it here! a clean house, friendly staff, excellent breakfast buffet in a beautiful location with great views of the glacier. The glacier bus can be reached on foot in about 15-20 minutes It was a pleasant stay, you can recommend

brioszkic

2

/

5

Everything was great until an incident caused by rude staff. The rules of the house said the sauna was open until 19:30 with 20 minutes' notice, but at 18:40, staff refused to turn it on claiming I should have called in advance (not mentioned in the rules of the house). On top of that I was yelled at by this lady "So you don’t have a phone?!" and "I will not discuss it with you!" while blaming electricity costs to turn on the sauna. On top of that, another staff person (man) made rude and disrespectful comments in Slovak, not realizing I understood. After this, I no longer felt welcome. Very disappointing. I recommend to choose other available locations in the area if you want to be treated fairly.

simonsmidt

3

/

5

I stayed here 3 nights. Arrived the first night late and got a message on forehand that the key would be available in the reception. That was indeed the case with a nice welcome letter. Room was big enough with a rather small bathroom and small shower. No bathing-gel available, only handwash liquid. Bed was ok although a bit small. Luckily I was alone so I could lie diagonal in the bed. So, if you are taller than 1m85 you have to have your feet over the edge. Breakfast is good, plenty of choice. It starts at 07:30 so in time to hit the slopes early. The tables are a bit low so your knees hit the table. Again for tall people an issue. I needed their support because I lost my phone, but that support was given with little enthusiasm. I asked to make use of a pc so I could try to trace my phone via the Google account. After asking twice and been told to come back later every time I was finally given an old and slow pc with Czech language, while there was a (probably faster) laptop hooked up.

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Free Wifi