Pension Prestige Schonbrunn

This is what I wrote to OFFICIAL AUSTRIA TOURISM OFFICE: Hi! I believe this is an official account of Austrian tourism office. I visited Austria in January it was a beautiful city and all was good...

We stayed at this horrible hostel for new years. When we arrived the credit card reader did NOT work, so the owner asked us for cash. We gave him cash for our stay and when we left we GOT CHARGED on...

there is no one in the reception, I cant stay in the hotel, I have to look another hotel on the nigth, I wrote to the hotel saying that I was on the hotel and there is no one, and i was Disappointed...