Hotel Kunstleralm

A lovely, quaint hotel, just outside of Kaprun, great location near to the glacier, just two bus stops away. Very tasty food, ample breakfast every day and five course evening meal. Comfortable room, beds and relaxing sauna and steam room. We were very much welcomed by the staff and couldn't ask for a better reception and assistance with all our queries. Only thing to take into consideration is that the hotel is a couple of miles outside of the Kaprun town centre so you do have to rely on buses or taxis if you don't have a car. We missed the last bus and had to find a taxi.

My stay at Hotel Kunstlearlm was one of the worst hotel experiences I’ve ever had. If you’re considering booking here, do yourself a favor and read the Google reviews first—you’ll thank me later. Here’s why this place is a complete disaster: 1. Terrible Check-In Experience The owner/manager was shockingly rude and unprofessional. We arrived at 7:01 PM, just a minute past the check-in window of 3-7 PM, along with another family. Instead of welcoming us, he barked, “What do you want?” When we said we were here to check in, he told us to wait because he was “busy.” We stood there for 20 minutes before he finally came over, and even then, there was no greeting, no smile—just cold, dismissive behavior. 2. False Advertising and Scamming Guests We paid for a triple room that was supposed to include a double/king bed and a single bed. This was clearly stated in our booking and cost more than the standard double room. But when we were shown to our room, it was a standard double—smaller and missing the extra bed. When we pointed this out and showed the owner/manager our booking, he rudely replied, “We don’t have triple rooms. If you don’t like your room, you can leave.” His blatant disregard for our concerns was appalling, and even the other family checking in was visibly shocked at his attitude. 3. Noisy and Unpleasant Room Location Our room was right in the hallway, meaning we heard every guest walking up and down, talking, and slamming doors all night and morning. Between skiers waking up early and other guests coming back late at night, it was impossible to sleep. 4. Infested with Silverfish The room was infested with silverfish—creepy, crawling insects that thrive in damp, poorly maintained conditions. We had to kill these pests daily, which was absolutely disgusting and made the stay even worse. 5. Glitchy Bathroom Light The bathroom light flickered constantly like a strobe light every time we turned it off. This was both irritating and indicative of how little effort is put into maintaining the property. I can’t upload the video I have of this here unfortunately. The Only Positive: The only redeeming quality of this hotel is its proximity to the Kitzeinhorn Glacier, just two bus stops away. However, the location doesn’t make up for the horrendous treatment and unacceptable conditions. Overall: This hotel is a scam. The owner/manager’s behavior is disgraceful, and the property is poorly maintained. I deeply regret not reading more reviews beforehand. Avoid Hotel Kunstlearlm at all costs—it’s simply not worth the hassle, frustration, or money!

Stayed in this wonderful little hotel located in the picturesque part of the Austrian Alps. Very close to the cable cars, and if you don't want to drive and hunt for parking you can take the free bus rides coming every 15 minutes. The hotel staff is extremely nice, food is fulfilling, and the rooms are comfortable.