Disappointing experience,we've been greeted (is a lot to say greeted), by a blonde boy receptionist ,around 23-24 years old ,with long blond hair, I'm sorry I didn't catch his name, extremely rude, bored and with zero communication skills. His attitude made me
completely change my mood, I'm sorry I didn't take a stand then regarding the way he talks to customers, unacceptable.
I'll give you a concrete example: after receiving some dry instructions, in an English that is hard to understand, about where to park in the underground area, upon returning from the parking lot my husband informs him that we parked in the yellow area, and his answer was: "I don't care, it's public parking"
Some lessons in customer relations wouldn't hurt you young man/boy or better change your job and don't forget that we are the hotel's customers, we pay for all the services...less to be treated insensitively!
