DAS KRONTHALER ALPIN LIFESTYLE

We had deliberately booked an M Plus room with a freestanding bathtub for our wellness weekend. A bathtub can be seen in all four photos of this room category. In reality, however, only two out of four rooms have one – and according to reception, you only get one upon special request. Particularly annoying: We were even told that the problem is known and that there have already been multiple complaints about the misleading pictures. Instead of our booked room, we received an unsolicited, supposed "free upgrade" to category L. This consisted essentially of 60 m²: huge, dark, ground floor, right on the street, view of a rock face, and so empty that it echoed when you walked in. Absolutely uncomfortable for a romantic wellness weekend and by no means an upgrade for us. When we brought this up, it was explained to us that this room was particularly popular with guests. Hard to understand, when this very basement-like room was one of the few still available. There was hardly any understanding or genuine accommodation. The owner sat just a few meters away during a conversation and left the room without showing any noticeable interest in the situation. Only after our third complaint were we allowed to move to a smaller room on the 2nd. floor – officially a downgrade, but much more pleasant for us: brighter, mountain view, although also without a bathtub. As a concession, we only received a €20 price difference at the end for the downgrade of a €600 night. Mistakes or double bookings can happen. But advertising a room category exclusively with photos of bathtubs, even though only half of the rooms have one, already knowing about the problem, and subsequently selling a dark ground-floor room as a "free upgrade" is unacceptable to us. Unfortunately, the entire handling of the situation heavily overshadowed our originally planned wellness weekend. Attached are realistic photos of the room and spa so that future guests can see for themselves.

Upon our arrival, we would have wished for a friendlier welcome. The staff seemed stressed at times; in particular, the waitress Lucy was arrogant and unfriendly. The food was generally okay, but we would have wished for more cleanliness at the buffet. Overall, we had expected more from our stay..

More style than substance Unfortunately, our stay at DAS KRONTHALER did not meet our expectations. For a hotel in this price range, we had expected significantly more quality, service, and attention to detail. Already upon entering the room, we noticed the very intense scent from room fragrances or scent sticks, which we found unpleasant. The breakfast, too, did not convince us overall. Precisely because the hotel presents itself as an anti-allergy hotel, we had higher expectations for the overall concept and the quality offered. The room with the alleged mountain view was particularly disappointing for us. In fact, we looked mostly at trees – from our perspective, there was no talk of a mountain view. After we addressed this at the reception, we did receive another room, but it was only one floor lower and, from our perspective, offered almost the same view. There, too, there was no mountain view for us. The fitness room and our room were also mutually visible. One could see directly from the fitness room into our room and vice versa. As a result, we felt restricted in our privacy both while staying in the room and while working out. We also felt the spa area was rather small for the size of the hotel and the loungers were not very comfortable. In our experience, the Wi-Fi only worked reliably in the reception area and in the Sky Bar. In our room as well as in other areas of the hotel, however, the connection was often very poor or at times not usable at all. Especially in a hotel of this category, we would have expected significantly better Wi-Fi coverage. In the Sky Bar, my partner was not offered an Espresso Martini, even though it was available in the bar downstairs. When we asked if the drink could be brought up from the bar downstairs, we were told that we would have to wait about 20 minutes because the responsible employee was currently on a break. We had not expected such service in a hotel of this category. Furthermore, we were served and charged for a double shot, even though we did not recall ordering it that way. Since I had to depart one day early for professional reasons, we asked for an accommodating solution. Unfortunately, in our impression, no option or alternative was offered to us. Here, too, we would have wished for more flexibility and customer orientation. Overall, the staff seemed to us to be partly unservice-oriented and not as professional as we would have expected in this hotel category. For the price of the overnight stay, we had expected significantly more. From our perspective, the price-performance ratio was not right. For us, this was the first and at the same time the last stay at DAS KRONTHALER. Therefore, we unfortunately cannot recommend it to others.