Gasthof St.Hubertus

We had a unfortunately disappointing experience with booking at Seehotel St. Hubertus. To be exactly about the course: * July 9 at 15:12: We sent a request * 9 July at 19:51: We received an offer from the hotel * July 10 at 07:29: We asked follow-up questions * July 11 at 9:42: We rushed for answers, since we had not heard back * July 11 at 16:22: We received answers * July 11 at 21:39: We confirmed the booking – thus within about 5 hours * July 12 at 20:46: We were informed that in the meantime the room had been sold to the other side Subsequently we were also informed that the hotel was fully booked in July. In addition, in the dialogue we asked about dog allergy as our son is allergic – only to clarify whether we should bring medication. When we subsequently called the hotel, however, we got the impression that we should not come, otherwise our son would get sick. This was perceived as a surprising and rejecting approach to a very common clarification question. The consequence is that we have spent several days on dialogue and planning based on this hotel. Meanwhile, alternative accommodation options have been sold out, and we are now in a situation where we have already booked activities and tours based on this area and hotel. After alerting us to our dissatisfaction, the hotel responded quickly to emails – making it even more unclear why the communication during the booking process withdrew. It also seems remarkable that a written offer is apparently not considered binding even when the customer accepts it within a few hours. It leaves the impression of an unpredictable process. No matter what it would have dressed the hotel to take some responsibility for the course. Overall, the experience leaves an impression of: * A booking process where offers are not held in dialogue * Long response time from the hotel side in the crucial phase * Lack of accommodation in relation to a simple request about allergy * No real recognition that the process could have been handled differently We fully understand that hotels can be booked quickly during the high season. But here we reacted quickly as soon as we had the necessary information – and found that the room was sold in the meantime. We would recommend the hotel to be more clear about: * How long an offer is valid * If rooms are held temporarily * How special considerations (e.g. allergies) are handled in the dialogue

Outstanding hotel right on the lake,booked family room which was tremendous massive balcony large living room and 2 bedroom main bedroom looking over lake fantastic to wake up to,breakfast was beautiful with plenty of choice,staff very friendly and welcoming will definitely be returning especially in snowy months.

A super nice hotel with very good restaurant where you not only tolerate dogs but like them. Was there with family and there is absolutely nothing to complain about. Anytime again.