Austria Trend Hotel Schloss Lebenberg Kitzbuhel

We had such a great time at this hotel. Our room was in the old section which was huge. Our view looked at downtown Kitzbuhel. The staff were so friendly and professional. (Breakfast, Dinner, Bar, Reception, Spa, Shuttle staff) The shuttle service to the hill and town was great and accommodating. Breakfast was amazing. They had everything you could think of. So good that you probably never had to have lunch. Dinners were delicious. I had two spa treatments (facial/massage) which were soooo good.

We were a group of friends, going for a weekend ski trip and wanted to stay in a smart, classic Austrian hotel. We booked Schloss Rooms to get the most authentic experience. Due to a booking screw up by our agents, we had two Schloss rooms and a shared suite. Check in was OK but time consuming form filling on a digital pad, then we were told that the rooms in the Schloss have no lift - no offer of help with bags - just have to lug them up the stairs on your own. The Schloss rooms are supposed to be 'traditional' but come across as - not touched in the last 20 years. Either the furniture was from a yard sale or just never maintained. The TV was precariously propped on a table too small and I had to crawl around on the floor to try and plug in the ariel cable. Luckily the weather was fab because if you have wet clothing there is no-where to dry it, the room is heated by boxed in radiators and cooled by opening the windows! There is a handheld shower, which was so tight to the wall it's impossible to stand underneath unless you hold it... it's a long time since I've experienced this. Water was supplied so tick for that. On a positive, the room was quiet albeit hot, and the mattress was firm and comfortable. Breakfast was good, especially off of the menu card, and the shuttles to the ski lift were constant and efficient. When it came to leaving, we had lugged our bags back to reception only to be told our rooms needed paying for. What followed was a series of requests for emails, bank statements and confirmations to try and prove the rooms were prepaid. Surely when we checked in, they would have taken a pre-charge on a card if this was the case?? We stood there for 30mins, with our taxi threatening to leave and our flight pending, before they found the funds in their account. No apology, no sense of responsibility just a request for a further room tax charge. I'm sure the big view pool is a massive draw but that's full of screaming kids by late afternoon, even out of school holidays, otherwise a disappointing and expensive experience.

Outstanding hospitality! Every team member was attentive, professional, and kind. Thank you!