Schwarzer Adler Wellness Hotel

It was not my first stay at the Schwarzer Adler, but it will certainly be my last. The room for 200 €. The room was a 14 m long and 3.50 m wide tube with two narrow slits for windows. Each approximately 60 × 60 cm in size. Staff speaks almost no German and very poor English. Out of 6 shower attempts, 4 times there was no hot water. TV remote control defective, not due to a technical malfunction, but because of the salt from leaked batteries. Saturday night loud party until 1:30 a.m. in the restaurant on the ground floor. Complaint to the night porter unsuccessful due to language barrier. Did not receive a KITZ CARD, which offers one free ride on the mountain railway daily. And to top it all off, I was charged nearly €50 for drinks that someone ordered at the bar and put on my room number. On this point as well, any communication regarding language was not possible at checkout; I just paid it so I could have some peace. The truly beautiful rooftop pool does not make up for all the shortcomings. Instead of HARISCH HOTELS, I will stay in truly owner-managed hotels again in the future. There are plenty of those. Reisch / RASMUSHOF / Tiefenbrunner, among others)

The review refers to a stay via AKON Health Travel. This hotel is absolutely not recommended here. You are treated like second-class citizens, the food is an absolute catastrophe for a 4-star hotel, the level is like in a school cafeteria, and the staff in the service area is unfriendly. Because we were there through AKON, we were not allowed to eat on the terrace, despite the best weather. The rooms are large and beautiful, everything is clean, and the breakfast buffet is also great. The rooftop pool is wonderful and also open until 10 p.m. The trainer was very good, and a few employees at the information desk were also very nice.

Pool and breakfast very good, also rooms very large and everything very clean, but unfortunately very loud towards the street..Parking fee per day 15 euros. Staff attentive and courteous. For food we had half board with only 1 main course each..on one day only completely vegetarian and very unimaginative..Dessert only 1 choice each with fruit salad ...sorbet and apple strudel without anything.