Hocheder

Unfortunately, I have to review one of the most disappointing and unpleasant stay and dining experiences I have ever had. The property appears old, neglected, and absolutely not up to the minimum standards of hospitality and hygiene. Rooms and Cleanliness The rooms are in completely insufficient cleaning conditions. As soon as you enter, you notice widespread dust and a stale, unpleasant odor; the pillows and sheets gave off a bad smell that suggests a lack of thorough changing between one guest and another. The bathroom is extremely cramped in size and lacks a bidet. During the hottest days, staying there becomes unbearable due to the total absence of air conditioning. Services and Accessibility Customer services are practically nonexistent. The front desk and reception are almost perpetually empty: there is never a point person or a concierge to whom one can make a request or report a problem. The management of the outdoor spaces also leaves much to be desired: parking is for a fee and there is a serious lack of attention to accessibility, given that there are not even any spaces reserved for the disabled. Dining and Food Allergies The kitchen, regarding breakfast as well as the cafeteria and the restaurant, is of a completely insufficient level. The service is very slow and the prices offered are disproportionate to the quality provided. The most serious and dangerous aspect concerns the management of dietary needs: the kitchen shows no respect for reported allergies, continuing to serve dishes loaded with allergens everywhere. Attitude of the Owner and Staff What makes the situation even more unacceptable is the attitude of the owner and the management. The staff proved to be rude, listless, and completely devoid of any willingness to work or accommodate the guest. There is a clear perception of total disinterest toward the customer: the owner treats people with condescension and rudeness, emboldened by the fact that the property will continue to fill up anyway thanks to the continuous flow of travel and vacations organized from Italy. A stay to be absolutely avoided from every point of view, both for the total lack of hygiene and services, and for the lack of respect toward paying customers. Highly unrecommended! Do not go; it was one of the worst experiences of my life.

Unfortunately, a thoroughly disappointing experience – especially for a hotel that actually has enormous potential. We arrived as a group of around 30 people. Upon arrival, some rooms were not yet ready, and piles of laundry were lying in the hallways. The check-in process was also anything but smooth. It was particularly problematic that our agreed-upon half-board was apparently forgotten by the hotel. Since there was also not enough staff available, another solution had to be found on short notice, and we ultimately had to eat at another hotel. For a group of this size and a pre-arranged half-board, this is simply incomprehensible to me. The absolute low point, however, was the breakfast buffet: There, we found products whose printed date had been exceeded by weeks or even months in some cases. When we reported this, the management's reaction was at least as irritating to us as the actual situation. Instead of taking the feedback seriously, the argument was essentially that for one product, the date had only been exceeded by about a week and one could still drink it anyway. We found the handling of our complaint to be rude and lacking in understanding. In general, we experienced a large part of the staff as unmotivated, not very friendly, and unfortunately not at all guest-oriented. During our stay, we did not feel welcome. The condition and presentation of the hotel also left a strange impression. In the dining room, for example, there were Easter decorations and even some winter decorations still out at the same time. Mind you: Our stay was in August. This actually small detail unfortunately fit very well with the overall impression of an establishment that seems to lack attention, maintenance, and a clear approach to hospitality. In our view, the hotel itself is in a state that is clearly showing its age in some areas. That is especially a shame, because the property and especially the location actually had a lot of potential. Mistakes can happen – even in a hotel. For me, however, what is decisive is how they are handled. And exactly here, our stay unfortunately disappointed on several levels. The combination of poor organization, unprepared rooms, forgotten half-board, the condition and presentation of the building, our experience at the breakfast buffet, and above all the handling of our complaint does not allow for a positive review from me. If one could give zero stars, I would have given zero stars after this stay.

A 4-star? Probably just the location. I paid for a double room for myself and my 9-year-old son; my son paid the adult rate. They didn't give us the room that appears on the website but a dilapidated and also very dirty hole. In the minibar there was trash, perhaps from the previous guest. Modest and repetitive buffet. The only thing to praise was the attention to intolerances. Dogs everywhere barking during the night. Superficial cleaning; I bought bleach to whiten the toilet and bathtub. There wasn't even a bidet in my room. The other guests who paid the same as me had a huge room with a small sitting area. Furthermore, since there were no blackout curtains in my room, it was daylight at 6:00 AM. I would say a 3-star maybe...