Hotel Alpenaussicht

Reliable performance over the years Reliable, reasonable pricing, great range of accommodation and products. Obergurgl & Hochgurgl as good as ever (visit No.6) Barely any lift queues, good piste quality (even though thin cover off-piste), and all runs open. 6-day free access to Sölden now included - plus free bus service from early morning till late evening. Hotel Alpenaussicht was 'disappointing' .. undergone a makeover since last visit. It's gone from beautiful Tirolean carved wood panels to Scandi minimalist - you could have been in a trendy IBIS Hotel anywhere in EU. No character. No charm. No 'warmth'. Lots of petty rules. We heard "No!" more often than "Yes, of course you may". Breakfast & dinner buffets were all 'adequate' .. but previously they were wonderful. Canteen style service! Asked to leave table by 8pm! Still charging for tap water! 😡 No tea/coffee facilities, slippers, or bathrobes in bedrooms. Charge for Spa bathrobe €10 .. "for laundry service"! Not allowed to take glasses to bedroom! (only small, flimsy plastic, disposable ones provided). Basement Stübe/Pub is no longer. Only allowed one Solden piste map per group (x4)! No skiwear or rukkies in bar. Ski room was cramped and limited boot heaters. No guest lounge - only small Bar, or 6 seats in Reception. Managers/owners? were charmless .. tho other staff were v.good. We won't be using this hotel again.

This hotel provided a fabulous base for our family holiday in Obergurgl. The hotel is immaculate, modern and clean. The rooms are very comfortable and serviced each day. Beautiful Austrian food and the most lovely friendly staff, particularly hosting us in the restaurant and bar. The hotel is right next to the slopes with easy access to the pistes. Also right next to the bus stop if you feel like travelling the short distance to Sölden. I would 100% recommend.

A hotel of two halves as it were - rooms very comfortable, cleaned well by excellent staff, and reasonable boot room (albeit with only a few slots for heated dryers for boots). Bus stop outside so quite good access and some handy local shops (ski hire, supermarket). However, this hotel, and it's catering, is a family run business and is run for the benefit of the patriarch and matriarch. Fair enough but customer service is not a priority. They say dinner is available between 6pm and 8pm, but this is not true - get there after 7pm and they are hostile and often run out of the choices you were made to choose at breakfast. The patriarch chef is very hostile, and the food is not freshly cooked but served from a hotplate and is not self service and sometimes items you ordered i n the morning have run out. The starters are self service but if you attend after 7pm then they run out of some things. Water has to be paid for, and when one of our party brought her own water bottle and served it in a glass, the next night the glasses were removed from the table (petty). Also, as soon as you finish a course, a waiter immediately takes it away, despite others at the table still eating - very rude. Plus when it gets past 8pm they make a fuss of preparing the tables for breakfast, and ask you to leave. If you want any cheese, you are lucky to find it as they clear away the starters and the cheese board after 8pm. They want you out of the way. One companion was pescaterian, but on at least 2 nights, no vegetarian or fish option was offered, and the patriarch chef almost gleeful when challenged. As for breakfast, no fruit juice provided, just some execrable cordial (really horrible), scrambled eggs and bacon on the buffet just warm, and a fruit salad which after a few days was clearly not fresh every day, as my companions said it was fermenting with bubbles. When a complaint was made, the matriarch was rude and dismissive. Very poor. I felt sorry for the daughter who was nice and helpful, and clearly embarrassed at the regime run by her parents. Yes I know running a hotel is hard work. The patriarch's view was. if you don't like it, go somewhere else. My view is, if you don't like running a hotel and giving customer service, then do something else. Won't be coming to this hotel again until under new management!