City Hotel Linz

Hotel in good location to visit the center of Linz but unfortunately has no other positive things. Bad smell both in the lobby and in the room, really poor breakfast with few bad quality things especially regarding sweet products. Luckily the room and bathroom were clean and the staff friendly. It's a 4-star hotel but it doesn't even deserve 2

We used this hotel as a stopover before continuing our journey. In theory 4 star category, in practice a 3 and not even the best. We had a room on the first floor, small, not very clean with a few hairs scattered in the bathroom. A single elevator, or stairs to go up to the upper floors. In the evening we had soup, a second course with meat and potatoes and a dessert, all good. Breakfast, however, was poor: there was nothing sweet, from the classic croissants to cakes or donuts, nothing. A bit of savory food, some sandwiches, jams, a machine for classic drinks and little else. Maybe for more nights I would look elsewhere...

Worst hotel ever. I am usually modarate and tolerent but i can simpy not let that one pass. We booked this hotel in the afternoon and had a lot of traffic on the way. So we called the hotel to anounce our late arrival (after opening hours). A lady answered us, informing that someone would be in the hotel the entire night. We then arrived at 2 am, very tired, hungry and cold, but no one was in the loby. We then tried to call all the numbers we could find and after 20 min a lady answeres in a really agressive voice. I tried to tell her that we booked and called earlier and that they where expecting us. She immediately and firmly denied having any booking with our name (even though her colleague did confirm it to us earlier). When i tried to tell her that her colleague confirmed that someone would be there all night, she cut me to say that no one ever said that. At last she screamed at us to leave her in peace and finally threatened to call the police. This is how we ended up sleeping in the street. I am at a loss for words to discribe this king of unprofessional behaviour and lack of human decency and empathy.