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Reviews from Guests

3.0/5

tripadvisor

574

Reviews

from real guests

F3496WJreneeb

1

/

5

There was no air conditioning, which resulted in one of the most uncomfortable nights' sleep our family has experienced. The room temperature remained around 28°C, and due to the building being old, it retained heat, making it warmer inside than outside. We were forced to open the windows for relief; however, this led to significant noise disruption and also a lack of privacy, as adjoining windows provided direct visibility into the room. A small fan mounted high on the ceiling offered little to no improvement. The hotel exterior and entrance were also confusing, opening into a basic lower-level area with no clear signage directing guests to reception. Finding our way with luggage while navigating multiple flights of stairs was difficult and inconvenient. Due to the extreme heat in the rooms, we were unable to stay and checked out early. Unfortunately, no alternative solution or assistance was offered by the hotel. Given that European summers are known to be hot, it is disappointing that suitable cooling options were not provided for guests paying a premium rate

yellowstar20

4

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5

20 minutes walk from the center, supermarket and cafe a few meters, basic but clean. Check in after 10 pm after tip. Room 35

ManecoL

2

/

5

The location is frankly good, 15 min walk from the town hall and Rathausplatz where there is metro station. The hotel or boarding house is in an old and curious building, especially the elevator, but that could even be described as interesting because it makes you go back in time. With the rooms I can no longer be so positive. The beds and pillows were not excessively comfortable, although you could sleep well. The serious thing is the cleanliness. It was all full of dust, especially under the bed where I don't think it had been swept in time, I say swept because I don't think there was a vacuum cleaner. See attached photo. Since my daughter is allergic, the next morning we protested and pledged to fix it. When we returned we saw that everything was exactly the same, the next morning we protested again. The attendant calls the cleaning lady and burrows in front of us, it is not necessary to explain the extremely unpleasant situation that has led us. Finally they decide to remove the carpets and I guess sweep, not vacuum, because returning at night the rooms were better. However, from what I have observed in the days that we were the Cleaning Service at most it is limited to stretching the sheets and not always... Anyway, I understand that for that price there must be rather better places to rest.

Facilities Details

Free Wifi

Facilities Details

Internet Access in public areas

Free Wifi