Amadeus

Amazing Stay at elaya Hotel Vienna City Center From the moment we walked into elaya hotel vienna city center trademark by wyndham, everything just felt easy and welcoming. We stayed for three nights, and the service the entire time was truly top-notch. A huge thank you to Franck, who honestly made our stay unforgettable. From the second we arrived, he was warm, friendly, and incredibly helpful. Throughout our stay, he went out of his way to make sure we were taken care of. He noticed the little things, checked in at the right moments, and made everything run smoothly without us ever having to ask. You can tell he genuinely cares about guests having a great experience, which is rare to find. The location is perfect—right in the center of Vienna and close to everything. We were able to walk pretty much everywhere, which made exploring the city so easy. The room was spacious, very clean, and super comfortable. The bed was great after long days of sightseeing. The rest of the staff were also really friendly and helpful, which made the whole experience even better. Overall, this stay couldn’t have gone better. I would absolutely stay here again and highly recommend it to anyone visiting Vienna.

I am an experienced international and domestic traveler, having stayed over 150 nights in hotels in 2025 alone, and unfortunately, I cannot recommend Elaya Hotel, where we just stayed this week. Despite the website listing AC as an amenity, it did not work during the winter. We were charged an unexpected extra €20 per room per night, on top of the price already paid at booking. Breakfast, advertised as included, came at an additional €20 per person and was easily the worst I’ve encountered in any country. The shower was a disaster: it didn’t drain, leaving ~4 inches of dirty water by the end, was full of mold and mildew, and lacked a proper door or curtain, flooding the entire bathroom floor. The staff were rude and unprofessional. When I politely asked for the AC to be turned on, the front desk refused until I said “please,” commenting condescendingly that “it’s common sense for the AC not to work in winter.” My wife was yelled at when questioning the unexpected room charge late at night (11 PM), long after check-in. As an American traveler, I would strongly advise against staying here. For the price and experience, this hotel falls far below standard expectations.

Very good, clean and well located hotel. The staff is very attentious, the room is good and the breakfast is also very good, although I gues hotels would serve freshly squeezed oranje juice.