⭐ 1/5 – Very disappointing experience. I do not recommend Hotel Bellevue Wien.
On 13 August 2026, at around 1:00 AM, I returned to the hotel and was told by the receptionist that I would not be allowed to go back to my room unless I paid an additional €100 “room cleaning” fee.
I had caused absolutely no damage to the room, bathroom, furniture, or any hotel property. The only issue was a few tissues/pieces of paper on the bathroom floor.
When I questioned the €100 charge and asked why I had to pay it, the receptionist repeatedly told me that it was “not his problem,” that I had to pay, and that he would not let me return to my room unless I paid.
It was around 1:00 AM and my personal belongings were inside the room, so I felt I had no practical choice but to pay. The hotel then issued an invoice describing the €100 specifically as “Reinigung des Zimmers” (room cleaning).
I checked the hotel’s publicly available information and could not find any published condition stating that a €100 cleaning fee applies in such circumstances. Their own FAQ also states that room cleaning is provided daily.
What makes the experience even worse is that when I first arrived, the pillows in my room were dirty, but I did not complain or create any problem for the hotel.
Charging me €100 despite there being no damage, and refusing me access to my room at around 1:00 AM until I paid, was completely unacceptable in my experience.
I have kept the invoice and have submitted formal complaints regarding this incident.
Based on my experience, the customer service was extremely poor and I would not recommend this hotel.
