Grand Lucayan Resort

To start off- their beach is amazing. Crystal clear water, clean beach, and the pool nearby is awesome as well. The rooms are clean if somewhat older. Bed was comfortable. Jaz at the reception was wonderful, as was Bernaldo in the wait staff. However, in general the service was terrible. The first couple of nights at dinner, we only received our drinks by the time we finished eating. After that, we ordered our drinks at the bar and took them into the dining room with us. We got a couple of dirty looks for that. The Wave Bar - it started off good and got worse every day. The staff behaved the same way if they had 2 people or 30 people waiting. 45 mins for 2 burgers with fries, and that after they got our orders wrong multiple times. We watched people go through 2-4 drinks while waiting for their food. The staff had 3-5 people gathered in a corner talking and laughing while 2 people served drinks. It was honestly very frustrating to watch. They would constantly run out of ingredients as well. The dinner buffet was atrocious. Breakfast was inconsistent - sometimes juice , sometimes not. Sometimes egg service, sometimes just scrambled eggs and deal with it. To sum up- the beach and pool was lovely. But it was absolutely NOT worth the money we spent on the hotel unfortunately.

Abandon and sad! We stopped here on our cruise and had to get a taxi after our excursion was cancelled, only to get here and had to walk a long way to have them tell us to walk back to get a day pass! Most of the buildings look abandoned and not maintained. So disappointing!!! So, just pass on Freeport! It was $60 for a taxi for three people and another $100 to get into a beach to only stay two hours! Nothing free in Freeport and the people are not helpful!

Front desk said "We're All Inclusive but NOT All Inclusive". Multiple package types was not obvious when booking. They wanted another $200/night to upgrade to all inclusive. Bartender didn't know how to make drinks. $30 for 2 drinks that were so bad we only had a few sips of each. Waited 1 hour at Waves grill for plain nachos and cheese that was watered down so much it had no flavor. The 'Auto' feature on the room A/C didn't work, only cold or off. We got a couples massage. I was actually bruised after that torture session. My wife had to put Ben-Gay on me after. Long black hair on our hand towel. Housekeeping never changed the sheets, just remade the bed. I usually leave tips for them, not this time. They advertised a bonfire, which was $90 per person, even if on the All Inclusive package and paying the $40/day resort fee and $16/day service charge. No additional amenities available during our stay.