Park Inn Brussels Midi Hotel

Good stay. Problem free checkin. Friendly and helpful front desk staff. Close to station. Clean room with basic amenities. Walking distance to city sights town and Sainte Gilles for restaurants and bars. Good breakfast. Keep your valuables secure and out of sight when moving around the station area.

First the hotel is hidden between offices, the entrance is not easy to locate. We stayed here with a large group, checkin process overall was good, the room was very disappointed, there was a bad odor, room fridge didn’t work, tv channels are very disappointed, lack of channels, the chromecast was not working. There was no possibility to heat up my food. The aircon was heating up instead of cooling down after several attempts to fix this by the staff, it did not worked, even the new room had the same issue. There was a very crumpy bartender, we did not choose to drink at the hotel, the energy and vibe were extremely off, it’s not very inviting or cosy to spend your money on drinks in their bar. Breakfast is very basic and expensive tables where full of dirty plates from previous eaters, This 4 star concepts is very disappointing We would not choose this hotel anymore in Brussels midi anymore. Better options available in this area

While the location is directly opposite Brussels Midi station, that is where the positives end. We chose this hotel for its proximity to our early morning trains, but the surrounding neighborhood felt entirely unsafe at night, with rampant public intoxication, fighting, and homelessness. The hotel itself is poorly marked and accessed through an confusing courtyard entrance. Upon arrival, it was clear the property is grossly understaffed. The receptionist, Mario, was cold, avoided eye contact, and showed zero hospitality. In contrast, the F&B staff were friendly and engaging. We were assigned a boiling hot room. Hoping it just needed time to cool, we left for lunch and sightseeing, keeping a third key card in the slot to keep the AC running. We returned three hours later to a sauna. Getting through to reception took three attempts. When Mario finally answered, he gave us a bizarre excuse about a motion sensor that turns off the AC (a flawed logic for a hotel room where guests sleep). He told us to wait 20 minutes. Nothing changed. After waiting 40 minutes, we called again. No answer. I went down to the lobby, where Mario immediately became defensive, complaining that he was too busy, had only started two weeks ago without a contract, and "didn't need this job." When I requested a room change, his attitude worsened. He refused to issue a new key until we packed everything and came back down. Once downstairs, he was curt, aggressive, and openly stated he had seven other AC complaints, yet refused to guarantee our new room would have functioning climate control. When I asked for the General Manager’s name, schedule, or business card, he flatly refused to cooperate and told us to check out if we weren't happy. Faced with pure unadulterated rage from a staff member just for expecting a working AC in a €240/night room, we took his advice. We canceled, got a refund, sat in the courtyard, and booked another hotel up the road. This wasn't my first stay here, but it will absolutely be my last. Being a franchised property is no excuse for a total lack of brand standards, professional etiquette, or basic customer relations. To the owner and GM: you need to nip this behavior in the bud before it completely ruins your reputation. Thank you, Mario, for opening my eyes to how far this Radisson has fallen.