Casa Frisari

We booke a comfort double room with booking.com fpr 110€. The money was withdrawn from the creditcard one day before we arrived. When we arrived at the accommodation at 1:50 pm, no one was there. A neighbor (allegedly a family member) then called someone. When the lady arrived at 2:45 pm, she apologized first and blamed Booking.com for that, because she had indicated 4:00 pm as check-in time at booking.coms website. She gave us the room key and told us where to find the room. Since we already had unnecessarily lost time, we just - without looking around - put our travel bags in the room and went immediately to the city. On leaving, the woman said that when we come back, the empty refrigerator (in the hallway in front of the former-dining room) would be filled with water and we could take as much as we wanted. When we were back at around 11:00 pm, the disillusionment followed: there was no one there - there was no information about the WiFi, the refrigerator was still empty. The floor in the bathroom was dirty, you could still see the sandy footprints of the previous guests or whom ever. See photos - we've swept the floor with a towel. The toilet was missing the toilet seat - the toilet itself was also totally filthy. Everything in the room was stuck with dirt, the TV-remote-control, the light switch, TV-console, etc. this room was not cleaned for months. The next morning there was no breakfast, not even a coffee or hot water - this place is not (more) designed to offer breakfast. Until about 08:00 am when we left this muck hole, no one was there, to whom we could complain and claimed for a reduced accommodation price. We only stayed in this muck hole overnight because we had parked our vehicles a bit outside and it would not be easy to book accommodation in Ghent at Saturday, 11:30 pm No WiFi as advertised No newly renovated rooms (in any case the given was not renovated) No modern furnishing as advertised No breakfast as advertised No slippers as advertised Dirty - they certainly have no daily cleaning service The dining room is not as pictured - as today it is empty The "fitness room" is a storage room with a stepper in it The advertised "allergy friendly rooms available" is a joke Security: the door locks can be opened with a normal picklock

The rooms were soso and had less beds than expected and they were not as described by the host in the add. It was not very clean, once arrival, there was no toilet paper and we had to improvise a trash can since there was none. The location is really nice, you are at walking distance from everything. The service wasn't great. Everytime we wanted to talk to the host she wouldn't come to meet us even thought we had agreed to meet at a certain time. Also, we still have issues about the weekly fee with the host, so I would advise anyone to not be fooled by that option that seems really nice.

We booked at Casa Frisari six weeks before our stay and the full payment was taken from our credit card immediately. When we arrived there on 27 June they could not host us and we were referred to another guest house, thus involving double pay for that night, as well as extra costs. We were promise to be refunded, also for the extra costs, but six weeks later now we are still battling to get our money back.