Ghent River Hotel

The room was a bit dark since they had all the shades in black and room was decorated in grey. Staff were efficient and no complaints. Bed was a bit on soft side. We did not go for the 25 euro breakfast since it was pretty pedestrian however it was on top floor with a view. The out door patio was fine and we ate our take away salads there . Bathroom was huge and water flow good .

We recently stayed at this hotel and were unfortunately very disappointed with our experience. At 6am we were woken by loud noise coming from a construction site right next to our room. This has completely disrupted our sleep. When we raised this with the hotel, we initially received little appropriate compensation. Afterwards we received an email indicating that, according to the shipyard manager, there would have been “no noise” at that time. We found this particularly frustrating and even disrespectful, as we were effectively losing sleep over the sound. Feeling that your experience is being questioned only makes it worse. We understand that a hotel does not always have control over external works, but empathetic and correct handling of complaints is the least you can expect. In this case, communication and customer focus were clearly inadequate. Too bad, because this could have been solved much better with a different approach.

Stayed here for 4 nights , lovely hotel and the staff were lovely and in a good location. However next to hotel there is a massive building project going on which starts stupid early in the morning . One morning it started at 5.30 am they were putting up a huge crain and didnt finish till 17.00 hrs stayed out all day cause of the noise in hotel. We did asked to move rooms as we were right next to the site, they did give us another room but could still hear the noise. At breakfast all guest were talking about the noise wherevever you were it was loud.Rooms are so warm that you have to have the window open adding to the noise you can hear.