Pousada Agua Viva

there are two bedrooms in front of the sea, they are perfect, try to book them. the breakfast is the best part of the place. Its not a porsh place but its clean and confortable. Beds are good quality ones.

I booked my stay at Agua Viva like 6 month ago and I was really not happy receiving a mail from them that they debited already half of my stay! Through you TripAdvisor I believe you should put a warning near the price of the hotel so people can decide what to do. When I arrived one week ago they demanded the rest of the money for whole stay. I was after a journey of 17 hours and tired so I accepted. I book all my trips thru you and this thing never happened to me. The room was ok although I asked er much for facing sea..they didn't have... The area is full of better places. I wont return to Agua Viva

This is not a trustworthy place, DO NOT STAY HERE! I arrived with 2 friends on New Years Eve 2015 having paid 50% for a triple room in advance from England. I had emailed the owner in English to secure the booking yet when we arrived on NYE there wasn't a triple room available. We weren't told about this in advance or even upon arrival and yet they tried to hide this from us and even wanted to charge a further £220 upon check in before we had seen the non-existent room. Thankfully we didn't pay until we had seen the room otherwise we would have been further conned. We were offered a very poor quality single and twin room instead for the same extortionate rate of £440 but politely refused and asked for a refund. At this point we were told only the owner/ manager Mateus could issue refunds and so we would need to back to see him tomorrow. This was unbelievably frustrating and more importantly, we were now on a very busy island on NYE with nowhere to stay! To cut a long story short, we returned to Agua Viva on numerous occasions but was told the owner wasn't available to give us a refund and eventually when we dropped in unannounced we found the manager Mateus who was incredibly rude and claimed to not speak any English even though I had already been conversing with him in English via email. To get rid of us, he claimed he had already credited my credit card with the refund but could not provide a receipt or proof. I gave him the benefit of the doubt but I never received a refund and so reported the transaction as fraudulent when it still hadn't shown up 2 weeks later. I've still not got the refund but my bank will re-Imburse me and will take further action. This was an incredibly stressful and frustrating experience which ruined our visit to a beautiful island. NEVER STAY HERE!