Pousada Velas e Vento

My experience in Velas and Wind began with an unexpected journey. On the day we started the lodging, there was a greater delay than usual on the first ferry and we ended up missing the second crossing. We contacted the hostel to warn about the situation and we were informed that there would be no problem in arriving the next day. I would like to highlight this point because I own a travel agency and I know that in many cases, not appearing on the first day of the reservation can result in the show, which usually implies the loss of accommodation. In this respect, the guesthouse was comprehensive and kept our reservation. The next day we arrived very early, practically at the time when breakfast should start. When we arrived, we were served through a door bar and informed that the reception opening hours would only be 11 a.m. We explained that we were the guests who should have arrived the day before. The person who served us — who we later found out to be the hostess, the owner’s mother — informed that we could have breakfast while the room was ready. However, we had to wait outside until the coffee was ready, which didn’t happen at 8am as planned. Another point that caused weirdness was the fact that the room still needed to be prepared, since our daily had started the day before. Regarding breakfast, it is available between 8am and 10am. However, if you arrive around 8:40, you will notice that some options are becoming scarce, with few repairs. On one of the mornings, for example, the fried banana was finished and the replacement was requested. The responsibility of the guesthouse was that it would be necessary to peel and fry, which “would take a long time”, and that the next day she would provide. At that time, the clock was around 8:40 — still within the normal breakfast time. However, the next day, the promised banana simply did not appear. As guests realize that there is not much rest, everyone starts arriving in the coffee area even before the initial time, to ensure they can “take” their coffee in a fair way. While we waited outside, the comments among the guests about this fact were unanimous. Another point that deserves to be highlighted was the cleanliness of the rooms. During the three days of accommodation, there was no cleaning or cleaning service in the room. There was no change of towels, garbage removal or organization of the environment during this period, which runs out of the standard normally expected in a lodging. Nor can we fail to mention the care of an employee named Victoria. In a simple situation, when asked by a guest if the swimming pool towel could be taken to the beach, she answered quite inappropriately, reaching to call the guest “nude.” Given that the guesthouse presents itself as a beachfront, this kind of doubt on the part of the guest is absolutely normal and should be treated with cordiality. In addition, when replacing this same towel later, the same employee practically delivered the towel abruptly, pushing it toward the guest, which again demonstrated a lack of preparation in the care. Another point that deserves attention is the general maintenance of the guesthouse, which clearly needs more care on the part of the administration. Questions such as showers, lighting and other small structural details demonstrate the need for more frequent maintenance, something essential to ensure comfort and quality in guest experience. As for the location, it is indeed very good, with easy access to the beach and other points of the region. However, it is important to highlight that the guesthouse is not exactly beachfront, as it is presented in its disclosure. In general, the experience had some positive points, but also several aspects that need attention from the administration, especially as regards the care, maintenance and organization of the services offered.

Amazing place and amazing people in organization and courtesy. We were super well received in addition to a special attention by everyone from the pusada mainly the staff of the coisinha and reception. I would like to congratulate the education of everyone and kindness in all respects

Guest house with excellent coffee from the manha, room of very good taste with very nice decoration. César was very attentive, very attentive, the guesthouse is metres from Maraú's most beautiful beach. Indicate, recommend and convinced that in the Velas and Wind the stay was perfect.