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Reviews from Guests

3.0/5

tripadvisor

86

Reviews

from real guests

K5137SKfernandab

1

/

5

The hotel is not in good condition. Clearly it has no maintenance, the beds and sheets are very old. The hallways and elevator do not have good cleaning. Neither does the breakfast sector. The exterior of the hotel is surrounded by a construction with machines that work at full steam and do not let sleep in the morning because they start very early. But besides, those machine jobs are digging deep into the ground that's attached to the hotel. My room was shaking. In a context of so much rain, it seemed that ground movement could affect the structure of the building. It made me afraid, and I talked to the front desk person. He apologized, but without an understanding of the extent of the problem I was discussing.

mararP8347ZV

2

/

5

It's expensive and old. Cleanliness leaves something to be desired and I ended up paying almost 700 reais for a hotel where the reception doesn't speak English. They do not provide hygiene items expected from a 4-star hotel. The breakfast is poor. The internet is bad. Not worth it.

Marizete-DT

1

/

5

I needed to travel to Brasilia the first week of December 2017 in short notice . The hotels I usually stay at were fully booked so in the last moment I turned to booking.com and booked the Hotel Americas, which was classified as 4 star. When I arrived at the hotel only one receptionist was available to attend everybody, so there was a big queue and a long wait to be checked in. Eventually I received a room which would have been put to shame by any self respecting hotel with only 1 star! The room didn’t have a mirror, electricity sockets, and I believe no bedside light, just one light in the ceiling, so I needed to get out of bed to turn the light on or off! There is virtually no escape from traffic noise as 2 sides of the hotel are exposed to one of the busiest streets in Brasilia. One would have expected the back of the hotel, which overlooks the carpark, to give some respite from the noise but it wasn’t to be, as this is also where many homeless drunks stay and make noise of another kind but equally disturbing all night long. The staff, all except for 2 ladies called Cleide and Henriete, were rude and irresponsible. A packet arrived for me at reception and one girl who knew which room I was staying in never told me it had arrived. I only received it, because I asked about it the following day. The restaurant in the hotel is simple, but ridiculously priced. In corridors and steps adjacent to the elevators, there were stained matrasses which had been used for may years and looked really disgusting. Do yourself a favour, avoid Hotel das Americas in Brasilia.

Facilities Details

Free Wifi

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Facilities Details

Internet Access in public areas

Free Wifi