Hotel Pousada Dona Beja

I stayed in a standard apartment, they are very old, with broken furniture and a bathroom with a shower stall and shower also needing renovation. Good bed, good breakfast. The common areas are better maintained than the apartments. I found it expensive for the condition of the apartment.

The hotel is old and poorly maintained. The reception staff do not care about resolving guests' requests. The breakfast is bad, with few healthy options and for people with dietary restrictions. The restaurant is very bad and expensive.

I had a very unpleasant experience at this hotel! 1. The breakfast has a lot of sweets, it does not have typical products from the region, such as: white cheese. 2. The mini-fridge had a very high cooling level and froze a dozen free-range eggs, white cheese, and orange jam that I had bought in Uberaba and were to be taken to Brasília where I live. I formally communicated the fact to the Hotel reception via WhatsApp with photos, and I was informed via WhatsApp: that "the hotel management is not responsible for the incident that occurred." In my opinion, every time a guest vacates the room, all room conditions should be checked, including the cooling level, because I think the previous guest might have set it to a high level to cool a drink faster and forgot to return the thermostat to its previous position when leaving the room. And there wasn't even an apology for what happened. If the equipment belongs to the hotel, the responsibility is theirs.