Radisson Hotel Belem

Great experience at Radisson Belém! The hotel exceeded my expectations. The room was spacious, very clean and comfortable, with an extraordinary bed. The staff was extremely attentive and helpful at all times, always with a cordial and friendly service! The breakfast is very varied and of great quality, with various options for all tastes. The location is also a great differential, making it easy to access the main points of the city, a lot is possible to do on foot! I will definitely return when I am in Bethlehem and recommend the hotel for those looking for comfort, good service and a great accommodation!

I stayed at the Radisson Hotel Belém until May 2 and, honestly, the experience was quite disappointing, especially considering we were paying over R$1,000 per night. Right upon arrival (the night of April 26), we could barely sleep because a guest was blasting music until around 4 a.m., with no effective intervention from the hotel. Apparently, it was the Guns N’ Roses crew. On the second day, the room’s air conditioning completely stopped working and we had to change rooms at 11 p.m., which was extremely inconvenient. In the original room (1202), the toilet was also problematic: the seat kept falling down constantly and the flushing stopped working. At least that improved after we switched rooms. Another frustrating issue happened at check-in: the concierge scanned both of our passports but failed to properly add my partner’s name to the reservation. As a result, we were stopped at breakfast and told we would need to pay as if he were an extra guest. We got it resolved, but it was an unnecessary and embarrassing situation. Additionally, the visitor policy is absurd for a hotel at this level. Even for a quick visit from my mother (who is local), we would have been charged an extra R$120. That makes no sense, especially at this price point. I’ve stayed in 5-star hotels in the U.S. where this simply isn’t a thing. Yes, registering visitors for security makes sense, but charging for it? That feels amateur. The key cards also failed constantly, almost every day they would just stop working out of nowhere, including for the elevator, which was extremely inconvenient when coming back from being out. We also had a very uncomfortable situation where housekeeping entered the room while we were in the bathroom, without proper notice. At the rooftop, the sauna was also closed. When I asked if they could open it, I was told it simply doesn’t work. Honestly, this does not match a 4-star hotel. It’s much closer to a 3-star, comparable to a Holiday Inn.

Perfect stay. The location, dependencies and service are excellent.