We made a reservation through the Intercity website for a couple on a 4-year-old child. When we arrived at the hotel we were placed in a room with only one double bed. We complained and we were told that the hotel was full and nothing could be done.
The next day my wife’s nephews arrived, who stayed in another room. Their room was not ready and I asked at the reception for them to wait in my room. Employee Jaqueline said they could only stay 25 minutes, which is the maximum time for visitors. I would argue that they were not visitors, but guests waiting for the release of the room. She replied that she was only following orders. To annoy even more, she charged the cost of two days instead of one (as made on the reservation).
For breakfast the lounge was crowded and there were no tables for everyone. Items were running out quickly and there was not enough staff to replace and clean the tables. I saw guests giving up and saying they were going to have breakfast on the street.
Finally, a toy from my son fell under the bed. When I went down to look I had the firm conviction that that area had never seen a swamp. Total dirt.
The hotel is not cheap, and by the price should offer better service. There are other options in Teresópolis. Stay the tip.
