Sossego Do Major Pousada Hotel

I was a little scared before the trip, as I read a lot of negative reviews about the hotel. However, my experience was quite different, so I believe it is worth not to let yourself be led by the opinions of others. I stayed in room 11 and found it not old; on the contrary, it was well preserved and was quite comfortable. The room had a large double bed, two single beds and a heater, which made all the difference on cold days. The breakfast also positively surprised me: it was very full, with a wide variety of options and everything very well served. The hotel is a little away from the center, so we use Uber for virtually every move, which eventually increases the cost of the trip a bit. On the other hand, the location is very beautiful, in the middle of a valley, providing a quiet and pleasant environment. As a suggestion for improvement, I believe the electric part of the room deserves a review. We noticed signs of bad contact: two dryers stopped working during use and, at some times, some lamps stopped blinking. Another point is the shower, which was difficult to regulate: either the water became too hot or too cold, without an intermediate temperature. The staff were always courteous and serving us, we chose not to pay extra fee for the stay.In general, we had a great stay.

I'm a customer of this hotel chain for a few years. I booked two rooms from the hotel, for 4 people and had a bad experience, I was super poorly treated by a poorly polite attendant, I do not put his name here because I asked and he said it was not my account. He may have had this behavior because I was black too, but I didn't complain about anything with him and left to post the complaint that I hope will have some effect, but one thing is certain, I will never return to this hotel again.

I paid two thousand and three hundred in just one day for two adults and three children, put me in a almost sub soil, an isolated old room descending two lances of old stairs, an old frozen room horrible ugly capenga without any comfort, hotel all old, and the tiny breakfast looked like the public market of so many people and tight and muvuca and poorly educated people, it was definitely the most expensive hotel in cost benefit and the worst of all that I stayed in Gramado, I didn't feel well I didn't feel comfortable nor welcomed and the room was ridiculous for the price I paid, and in the end there were those scammers in the reception wanting to give me a gift and showcase of projects that is known to be a blow, note zero for this place, it wasn't worth 500 reais a day where they put me