Dream

LOCATION - very good, almost excellent. 5 min walk to center with restaurants, bars,..etc. 10-15 min walk to gondola station with your gear (ski boots on and skis in your hands), double less without them. PARKING - plenty of free parking around, though on unpaved area. ROOMS - spacious and well equipped. Kitchenette if your want to cook yourself, living area and balcony. Not cleaned every day. Good bathroom. POOL - fair size, though could be bigger and warmer in winter. Working only 3-9 PM. Two saunas. BREAKFAST - very good and varied. Considering the location/price/quality ratio, we found it a good value in every year increasing prices in Bansko.

We had a comfortable, well maintained and spacious 1-bed apartment while skiing in Bansko. The Apart Dream is in a good location, a short 5-minute walk from the main restaurants, shops and ski lift, abd set back from the main road, so was very quiet. This is definitely a hotel that we would use again. The staff were friendly and helpful. The beds were super comfortable and there was even a simple kitchen if you wanted to cook for yourself. The breakfast was good enough and there was plenty of it, although very little fresh food.

We started at this hotel for a week and whilst it did the job, it wasn’t great… Location: excellent, short walk from the gondola and to the rental shops as well as the apres bars. Room: whilst the room was spacious and had a okay view of the mountains, it wasn’t cleaned all week and we had to ask reception for new towels. There was a very loud dog right outside our window that seemed neglected, it was locked in a small enclosure all day and would wake us up every morning we constant barking. The bathroom was a good size however the shower didn’t drain properly and we had to wait ages in between people. Half way through our holiday we found a half full bottle of alcohol which tells you how well the rooms are cleaned… Facilities: we had breakfast included which seemed okay on the first 2 mornings however gradually got worse and worse. They stopped putting out the hot dishes and started bring pe-made plates that were stone cold. There was a spa area which was probably the best part of the hotel however I wouldn’t recommend staying in there for too long as the amount of chemicals in the water makes your eyes burn. There was a pool table area which we really enjoyed using, however there was only one cue that you could use. On the 4th day we came down to all the balls stuck in the table. We ask reception if they could help us and they had nothing to fix the table so it was out of use the rest of the holiday. Moving onto reception… there was never anyone actually sat there. When we arrived we were told there was someone there 24/7. This was definitely not the case, when we needed to ask a question there was no one to be seen. My boyfriend and I booked massages on the 3rd day and were expecting a relaxing time after a long ski day. I went first and was greeted by a very rude lady who only spoke in one work sentences. I appreciate that she may not have spoken much English but she clearly did not want to be there. There was no music playing and all I could hear the whole time was the people in the pool and her sniffing and grunting. Further more she was so incredibly rough that I was in more pain than I start off with! When it was done she said ‘finished’ and slammed the door leaving me to get dressed. She then came back in and said ‘pay me’ very rude and would definitely recommend just skipping the massages!!! The only saving grace for me was that our flight got cancelled and the hotel were very accommodating with letting us check out late.