Emerald Spa Hotel

It deserves the highest degree! Bravo to their cook, the Greek Filippo.

The worst hotel ever visited in my last 30 years! The food was awful trying to kill my stomach with permanent visiting the service room. The stuff is extreemly unpolied and rood. Bad quality overall. The hotel must be closed.

I would give negative stars if I could! We had an awful experience with the hotel manager at this hotel. If you are looking at staying here, have a look at staying in the private apartments (Simonen) instead - they are in the same building. We stayed in the apartments and the host was great. We had checkout at 12pm, but we weren’t leaving until 2:30pm and wanting to get some skiing in before we left so asked if there was somewhere we could keep our luggage, the host suggested to ask the hotel reception if there was somewhere we could keep it. We asked the day before and they said that it is not a problem, we can keep it next to reception. The next day, we got up really early to sort our luggage storage and have enough time to get to the gondola before the queues got too big. We went to put our luggage where they told us and a lady came and asked for our room number. We said we don’t know it but we were staying in the apartments. She said well you can’t keep your luggage here, it is only for hotel guests. We said we had asked reception the day before and they said it’s okay, if they had told us no then we would have had enough time to sort something else, but now we have nowhere to put it. She said well that’s not my problem, I am telling you now that you can’t leave it! Even though we were staying in the same building and the staff had told us the night before that we could leave it, she would not let us. The hotel was not busy at all (I can now see why!) and there was plenty of space for our stuff (in fact our luggage was the only ones there!). She spoke to us horribly and would not help us at all. Just because we were not hotel guests (even though we were in the same building!), she wouldn’t let us leave our luggage. Looking at other reviews, other people have had awful experiences with staff here. Definitely have a look at staying in the apartments! I reiterate, stay clear of this hotel!!!