Mountain Romance Apartments & Spa

Unfortunately, I DO NOT recommend this accommodation. Booked a cheap holiday to Bansko, Unfortunately the room was unclean and smelt. We deep cleaned the apartment day 1 which didn't reduce the smell. Not well equipt, hot water ran out, no hair dryer and outdated furniture. Double room was 2 singles pushed together. Spa was due to be included but was quoted $10 lev. Owners smoking in the restaurant. Spent as little time as possible in this accommodation. Which is unfortunate due to the cold weather.

From the moment we arrived we met Stancho the owner and chef who straight away made us feel so welcome and at home. Despite having limited English he was not only happy to communicate through Google Translate but accommodate us any way he could. He left us with the most amazing memories and felt we were staying with a family friend rather than another hotel. We made a friend for life and would 100% recommend the mountain romance hotel and will be back again.

The hot water kept running out after about 5 minutes in the shower, then took over half an hour to heat up again. The staff / owners (some more sympathetic than others) were unable to do anything to fix it. They just explained the hot water tank in each room was very small and not big enough for the number of number of people the guests we'd booked for! It wasn't even big enough for one guest, especially after a day skiing! Also: The sheets were too small for the beds, so didn't stay on at night, and some were badly dirty / stained. The room was very dark. I had to use my phone torch to see in the wardrobe in the evenings! The bath towels were tiny - more like hand towels. The shower curtain rail was broken and kept falling down, and the shower curtain was too small. The breakfasts were very poor - very limited selection, cheap/stale cornflakes and muesli (with no other cereal options), cheap sliced bread, warm milk that tasted off, no fruit or vegetables (fresh or otherwise) apart from basic tomato and cucumber slices which quickly ran out each day, a rubbish coffee machine, dark eating area, no information to help people with allergies or other dietary requirements. The reception was never manned, day or night. The gym / spa area had no proper changing rooms and towels were not available there - the very few people I ever saw using it had to walk through the hotel in their bathing costumes and the tiny bath towels from their rooms! It's further from the Gondola than advertised, and an uphill walk. I could go on, but if you're still thinking of staying at this miserable place, you're a lost cause! On the plus side, it was relatively inexpensive. However, as soon as we arrived, we wished we'd paid a bit more to stay elsewhere. Just glad we didn't decide to book half-board (dread to think how bad the dinners would have been, and there are plenty of good, inexpensive restaurants and other food options in Bansko).