Park Pirin

Nice and quiet location. Rooms need renovation urgently. Old furniture. Hard beds. Pillows not comfortable. Not enough light in bathroom. Very old hairdryers. Spa and pools good but overcrowded. In the restaurant for breakfast: just a few tables inside, if you dont find one,you should go in terrace where smoking is allowed. Staff friendly.

Had to spend one night along with group at Pirin Park. Booking was group booking so quite fast check in and rooms allotment. Basically it is a resort type property soy room was at ground floor near the swimming pool. Thought of swimming but it was very cold around 12 Dec C so could not dare to go swimming. Checked for Spa but informed needed prior appointment. we had a buffet dinner that was excellent with quality spread and taste . Liked the icecream counter where you can choose three flavours. So is true with breakfast that gives satisfying and tasty food. Interior is very beautiful with garden , children play area lash sofas. It was an excellent experience except they provided only one small water bottle and purchase price is quite high.

Lack of customer centricity. A hotel with a feeling of 3-4 stars: breakfast felt alike 3 stars hotel. Dinner close to 4 stars hotel. Reception, and pool personnel, totally not for services: played with their phone, unable to speak English, not customer centric at all, again. Rooms are very nice, a bit old in bathroom, but definitely nice. Room keepers are nice. At the bar there is no safety ruls: picked up to dice my lemon with bear hand, after drop it in my glass; I did the waiter job all the time, pooring in my glass what we order (water, beer, Prosecco) - of purse there was no tips for them. Definetly not a 5 star food and services.