Royal Park

We booked a 4★ all-inclusive family resort (Royal Park, Elenite) through Loveholidays, specifically for its advertised kids’ club, family entertainment, and on-site aqua park. On arrival, these key facilities were closed, unsafe, or not running: Kids’ club completely shut No family entertainment at all Aqua park mostly closed with unsafe/murky water Food/drink choice was poor and often unavailable. We spent our first full day chasing Loveholidays support with 60+ photos as proof. Instead of prompt action, we received scripted, repetitive responses and “seasonal” excuses (irrelevant—our stay was in August peak season). We were eventually moved to Royal Castle Hotel (excellent hotel & staff), but this only solved the room standard—not the missing facilities we had paid for. Complaint handling was appalling: Staff ignored 90% of our points or went off-topic to avoid addressing them. Allegedly misrepresented our stance to the Royal Castle Hotel, suggesting we weren’t happy with them (completely false). No ownership taken for selling a package that could not be delivered as advertised. We are pursuing compensation for: 1. Days lost at Royal Park 2. Missing core facilities 3. Stress and impact on my disabilities & family’s wellbeing 4. Misrepresentation of our complaint to a third party Advice: Before booking with Loveholidays, confirm in writing that key facilities will be open and operational for your dates. Be aware that they may pass blame to suppliers rather than take responsibility for the package they sold you.

Avoid at all costs – this is NOT a 4-star hotel. We stayed at Royal Park Hotel, Bulgaria, and it was honestly one of the worst experiences we’ve had abroad. The food is absolutely awful – it's the same poor-quality options every day, and once it’s gone, it’s not replenished. There’s no organisation in the dining area – it’s a free-for-all with people pushing in constantly. Drinks? Only water, warm milk or beer. No soft drinks available, and cereal is offered at breakfast but no bowls provided. We were even served mouldy food at one point. If you’re unlucky enough to be on the 8th floor like us, be prepared to wait up to 20 minutes for the only lift working in the whole hotel. It fits about 4–5 people before the weight alarm goes off. Absolute nightmare, especially with kids or mobility issues. The pool is dirty, with cracked, dangerous tiles, and the aqua park that's advertised is closed and has been for years – yet still shown in photos. Toilets throughout the hotel are in a disgusting state. Most guests were very young and predominantly French, many of whom were extremely rude, regularly pushing in front for food or lifts. We booked through Love Holidays, who are refusing to take any responsibility. Their response? “You should have researched it better.” Despite them selling it as a 4-star all-inclusive holiday, it’s barely worth 1 star. Staff were apologetic but clearly told not to escalate complaints – always telling you to “come back at 9am,” but you never get to speak to a manager. Just young staff or one older lady who offers no resolution. We were told by staff the hotel is closing next season, which explains why everything is falling apart – zero upkeep, no care, no budget, and honestly, hazards everywhere. Do not waste your money. I would give zero stars if I could.

Here is our experiences honest and constructive feedback during our miserable holiday in Royal Park hotel in July 2025. Honestly without exaggeration this hotel was abandoned, BUT the good thing is the location of the hotel is a wonderful place built long time ago and it was one of the best hotels in that area at that time. The beach was great even though there were no any beach life guard rescue team at all. Young kids were swimming during the night..! The food was poor and cold, there are no information of the content of the food labels cuz some people may need to know if the meat types offered along with the food are halal, kosher, gluten-free, etc. should be on food labels. Hotel residents did not follow the queue respect and their turn to take the food; looks everybody was fighting to get the food first. Everyday the food offered was almost the same cold, tasteless and limited selection, the coffee and the beverage machines were broken sometimes, when its the lunchtime or breakfast or the dinner time sometimes we could'nt find the forks or spoons or disposable hand sheets or drinking glasses cuz it was'nt enough or available for all. The hygiene level was poor. Seems there is a lack of resource shortage in every direction.! Room door locks were broken also other parts of the hotels areas were old and broken and nobody maintained it. The elevator was not available always need to wait at least 20 min or more.! The staff young boys and girls were great and they did help as best as possible to everyone. Finally i do not recommend at all and stay away from it. Our all inclusive expectation was gone and we realized from day 1 that this is it there is no where to escape.. we disappointed in the first day. We decided to go outside restaurants to buy a food for ourselves and our kid. Was it a camp or a hotel? Somebody need to fix this.