Eta Hotel

AMAZING!! im leaving tomorrow and it is absolutely stunning, there is a disco for the kids every night that ends at 10:30 and 2 five star restaurants! The service is amazing, the pools are divine there are water slides! ITS OVER ALL AMAZING!!

The reception staff rude and not very helpful, always with an attitude Food disappointment, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation team great guys but only 2 of them there was nothing for he adults in the evening Bar drinks were ok , but loads of improvement needed in staff Rooms nice and clean , change bedding every 2 days But didn’t replace used shampoo and shower gel since arrival. The was no activities for the kids at all , as in pictures , no kids room no kids pool , Aqua park was closed No beds on the beach, even though it says beach hotel on the website Hotel is beautiful and has loads of potential, but management and reception staff brings it all down . Wouldn’t go back or recommend to anyone.

Our stay at the Sunset Resort was a mixed bag. Our 3 bedroom apartment was spacious clean with a beautiful sea view. Maid service daily. Although our apartment had a washing machine it would not work. Reception were unhelpful saying it was up to the owners to fix it. As we booked through jet2 we were unaware that the hotel let out apartments owned privately. Reception on the whole let this place down. Not very helpful and certainly not welcoming. As they are your first experience of the hotel this is a real negative and cannot be attributed to the Bulgarian way of dealing with people. Other staff were nice. The hotel has lots of facilities- pools slides etc but I would agree with others that some maintenance is needed. This place has a 5 star appearance but below the surface there are let downs. The food was varied. Always something to eat but it was mostly tepid which is not good. The hot plates in the buffet were never hot so food got cold quickly. The desserts were lovely. All inclusive drinks were OK. The bar upstairs where you pay for drinks was worth it. Lovely terrace to sit and drinks were much better. The bar staff were friendly too. The kids club staff deserve mention. Really nice to the children. Entertainment at night was mixed. Not much atmosphere. The water park was good especially as it was part of the all inclusive deal but again it looked tired. We enjoyed our stay especially as it was not busy at the resort . This place could be fabulous but attention is needed . Jet2 should really be looking at the issues here. Probably wouldn't go back without major improvements which is a shame because the apartments themselves are great.