Hotel Rainbow 3 - Resort Club

Hi there! I would like to share this story to inform the readers regarding the pure service of Harmony Suites. My family owned the property in Harmony Suites and I recently visited this place ( it was my first time ) I arrived in Varna on the 1st of October and drove directly home (Sunny beach) My mom met me there and we spent the perfect weekend. On the 2nd of October, I went to the reception in the late evening and asked some questions regarding the possibility to work there. I don’t have a vacation and during the pandemia, I was allowed to work remotely from abroad, so I decided to visit my family in Bulgaria. I informed the receptionist that I have to work for 4 days during this week (only 4 days )and asked if they have the conference room or someplace where I can do so. I was ready to pay for this service, or look for other options outside of our condominium, unfortunately, they don’t have any guest area for work. They just suggested ordering Wi-Fi for our apartment, but it will take time and as I need it just for a few days, I did not consider this option at all. Then the guy showed me the reception area and the place where I can charge my laptop. As well there was the restaurant &cafe next to the reception. I was not informed about specific rules and restrictions that exist there. So nowadays in covid time, it is normal that people are working from any available spots, as well as it is low season ( most of the hotels are empty) I asked permission for the reception on the second day when I arrived. The internet speed was awful, so when I measured it and asked if they can share with me the other accesses that they use internally, I was informed that there is no way to do so. During the meetings, when Wi-Fi was really bad I connected to my mobile data, so during my stay, I spend around 7 GB of my mobile data. The next day (Monday) I came to the restaurant to drink coffee and started my working day. During those 3 days there were not a lot of clients, most of the time just families with kids spending some time playing there - without ordering anything! (coz the rain outside ), some staff had lunch there or real estate agents who tried to sell or prepare apartments for sale. There was background music and I always was sorry for my colleagues for it, but it was tolerable. Every day I spend more than 10 lev in the morning and the afternoon in this restaurant: coffee, tea, cake, juice, water, milkshake end, etc. ( they asked most of the time to pay in cash ) one evening we came with my mom and drunk the alcoholic cocktails. And I was thinking about the last dinner before I go away to this restaurant. I asked menu and checked the available options. All went smoothly. Till the last day. This day (Friday ) I was planning to leave late at night, but during the day I had a couple of meetings. So, I was all alone in the restaurant and suddenly the music started to play too loudly. I was waiting a bit, thinking that they adjusted something and it will be like before(like in previous days ). But it was extremely high then I checked the level of the nose through the app and find out that the level was like on the train station. So I went to reception and politely ask a girl if there is a way to adjust the volume. On my question, she replied that it is not the office. I asked again if it can be adjusted, coz during the previous days, it was more pleasant. She suggests to talk with the waiters (3 adult men) and showed me the bar, I went there and asked the same question, that I am alone in the cafe and it is too loud, and asked if they can adjust it a bit. They laugh in my face and said that they can’t do this, their manager Alexander asked them to increase the volume. I went back to the reception and asked if she can help me to understand what is going on, and guide me to their manager to talk. Near the reception was the office space of this Harmony suites divided by glass from the reception area. I came into the office, and I started to explain the situation, truly believing that all problems can be solved. The guy talked not respectfully, increase his voice, and almost scream. But I asked the same question, is there any reason to play the music so loud, I was the only guest that they have in there. He replied that it is not the office. I accepted that is obviously not the office, and if they don’t like smth they can simply come to me and explain it to me. He asked me Who Am I? And I just replied that I am their client. And he laughed in my face! He said that he can do whatever he wants, it is his place and his rules and I am nothing, and he doesn’t think that he has to talk to me and inform me about anything. I just said I don’t accept when people talk to me like this. The bullying broke my heart, I was not ready for a such thing!!! Só I went out and continue working outside for a while, as well I noticed that the Wi-Fi was down, so I connected to my mobile data. So after this, I went home and worked from my balcony using my Mobile data. So I would not suggest booking this as a vacation home or even buying the apartment, it is not worth it! Good luck! And take care!

Lovely apartments. The pools and gardens are immaculately maintained. There are 2 pools with bar/ restaurant facilities. Outside Jacuzzi, masseur, fitness centre and treatments on offer. 24 hour security and reception. Harmony also have their own park and children's entertainment. Nothing not to like.

The apartment was not cleaned, the bed linen was changed for 7 nights 1 time. more needs to be done to maintain the rooms and around the pool. the staff is polite, there are restaurants and shops around. sometimes it is difficult to find a parking space.