Fenix

Unfortunately, we left this hotel very disappointed. The biggest problem for us was the hotel’s attitude towards its guests and the constant checking and restrictions. Although this is an all-inclusive hotel, guests are required to provide their room number and the number of people at both lunch and dinner. If, for example, part of your family wants to eat separately, this becomes a problem. The hotel advertises relatively broad meal times, but in reality, guests receive a room card showing a specific one-hour time slot during which they are allowed to come for lunch or dinner. Everything is strictly checked at the entrance. And that is not all. Even if you arrive exactly during your assigned time slot, you can still expect to wait in a long queue. Instead of enjoying a relaxed lunch or dinner, you end up standing and waiting. The worst experience, however, was leaving the hotel when travelling with a tour operator. If your flight is in the evening or at night, your all-inclusive wristband is cut off at check-out, and that is the end of your all-inclusive service. Nobody seems to care that you may still have several hours before your transfer to the airport. In our case, we had to wait approximately eight hours, with small children, and the hotel simply did not care that we would be left without food or drinks for that entire time. The hotel knows perfectly well that guests travelling with a tour operator have no control over the transfer or flight time. Nevertheless, they are treated exactly like guests who are leaving the hotel immediately. The overall impression is slightly improved by the friendly and helpful lifeguard and bartender. Unfortunately, they cannot make up for the overall approach of the hotel. The pool bar was another disappointment. Based on the hotel’s presentation, you would expect a pleasant poolside bar where you can get a drink during the day. In reality, it is more like a run-down and neglected little structure, which certainly does not match how the service is presented. Overall, we felt that the hotel is much more focused on checking guests, room numbers, meal times and wristbands than on their comfort and satisfaction. For us, this was unfortunately a huge disappointment. We understand that hotels need rules, but all-inclusive should mean comfort and convenience for guests, not a system of constant checks and restrictions. If you are travelling with small children, I would strongly recommend considering whether this hotel is really suitable for your family.

I booked through Travel Republic the hotel. Hotel is located on the Black Sea coast of Bulgaria. The hotel is on the first line to the beach. Our room is nice, has a view -a small part to the sea. We are served by young people - hardworking and smiling staff and good cleanliness around. There is a line for eating, but everything is very well organised.The food is varied - you will always find something to your taste, and the restaurant is also kept very clean. We are three generations - grandmother, son and grandson, we are all satisfied. We will come again next year.

Hotel Phoenix does not comply with 4*,rested family and friends from August 2 to 6,out of the pluses only clean linen,welcome bartenders,and location to the sea,, the rest one big minus and ruined rest,the air conditioning in the room did not work,cards from the door had to go to the reception 3-4 times to ask for activation, as they are old and did not open the door.To get into the dining room you need to stand in line of 15-20 people,the receptionist as I understood and does not allow, going into the dining room you again have to stand in line, as both diet menu and hot 3-course all in one place,tablecloths are dirty,for all 4 days the menu did not change, but to this you can close your eyes, shocked at the fact that the water was in the dining room, and if the person wanted to drink it was not allowed.you have to stand in line with everyone to get into the dining room.On the last day of our stay we were not even allowed for lunch, although they were picked up from the hotel at 16.00 hours, and we could only pour water into the cup at 15.00,before that we were not allowed, whose mother was 75 years in shock, even drank sedatives,the hotel clearly do not recommend, it is not worth this money, save your nerves.have a good rest.