Breza

It was my first day there, after skiing I decided to take a shower. When I stepped out from the bath I slipped on the floor and cut off my right Achilles’ tendon on sharp ceramic tile. The phone in the room wasn’t working so I wasn’t able to call the receptionist. Now I’m in hospital following an emergency repair in big deal of pain. I will be disabled for 3 months at least .

This hotel has a 3 star rating and was offering half board for the week. The advertisement listed, free wi-fi in lobby, Sauna, Steam Room, Shower, Fridge, Sat TV and telephone, all of which were present and the ad appeared to suggest included in the price. The Sauna and Steam Room proved to be chargeable but were not working. Our shower tray leaked into the shower room and the hotel thought this was fine?Three carpet rods on the stair were loose until Wednesday. The food was cold and we had to heat it ourselves with one small microwave between all guests. Toast had to be made with one, two piece domestic toaster. Fruit flavoured drink was atrocious. Main evening meal was spaghetti Bolognese three nights running. Many electric sockets were loose in the walls including a loose blanking plate in the shower room exposing electrics. We were initially provided with only one thin pillow each and no hair dryer until we asked for one. Room service consisted of emptying the rubbish bin and one towel change when our small towels were swapped for face cloths. When we ran out of toilet paper we had to get this from reception and fit it ourselves. Less than one Star rating in our opinion. Balkan holiday reps could hardly have been less interested. The hotel had a nice bar but it was never open.