Admiral

We ve had a terrible experience with the staff and manager. Up until that point, they were nothing out of the ordinary. While we were getting ready to check out, we realised that there was something missing from our room. We told the lobby staff about this and they said they d check the cctv. Meanwhile, we checked out and loaded the remaining luggage in our car, which we left on the small area in front of the hotel, out of the way of any care, after being told so by the staff. An hour later, after being told that it would take a long while to get the footage, we see our car being towed away. We start arguing with the manager, when we are told that there is nothing on the footage and that there s nothing missing from our room, calling us liars. At that point we decide to call the police, who told us that there s nothing to be done about the taking of our car, but that we could file a police repord for theft. On the way to the police station, we were stopped by the officers and told that they (the officers, not the manager or staff) saw the moment when the maid left the room with our stuff, and that they had agreed to reimburse us for the stolen items, but not for our car being towed, even after we found out that they were the ones to call the tow truck. I feel that it is completely unacceptable for the manager and staff of a five star hotel to act in this manner, to protect a thief and essentially shut us up and kick us out by towing our car.

From a German perspective. The hotel barely has 3 stars. The hotel itself, the ambiance, and the room are really good.  The food is not that good and very often cold! You can barely get a seat at a table; all guests are let into the restaurant wildly, without checking if tables are free.  Complete chaos.  We are here at a 5-star ultra all-inclusive, and I don't even get a freshly squeezed orange juice without paying extra for it.  In all the bars, you rarely get imported drinks. The Bulgarian alcohol does not taste good.  The guests are difficult because everyone fills their plates as if there were no tomorrow.  I simply would not recommend the hotel.  That has nothing to do with the alleged categorization.  The luggage was not brought to the room upon arrival.  The cocktails, even with the imported alcohol, simply do not taste good.  The staff is very nice and tries hard, but unfortunately that is often not enough.  You can see here that the details are simply missing. However, that should not be the case at these prices and this categorization.

For the Easter holidays 2026 we were again guests at the Admiral Golden Sands Hotel. We were extremely satisfied with our stay. The variety offered by the restaurant. The breakfast with a surprisingly rich variety of pastries, croissants and incredible kozunacs. Beautifully painted eggs and delicacies. The lamb was incredibly tender. I highly recommend it.