Hotel PrimaSol Sunrise - All Inclusive

Our stay at Sunrise was amazing! The staff is so warm, treating us like family. Delicious food, breathtaking views, and a huge fruit plate gift! My husband and I are here for our second year and feel right at home. We’ll definitely be back. Thank you so much! Отдых в Sunrise — восторг! Персонал невероятно душевный, встречают как родных. Еда вкуснейшая, вид из окна — загляденье. Приезжаем с мужем второй год, а большая тарелка фруктов в подарок очень порадовала. Чувствуем себя как дома. Вернемся обязательно! Огромное спасибо!

Unfortunately my stay at Hotel Sunrise, Golden Sands was extremely disappointing. I left this vacation feeling frustrated, exhausted, and convinced that I wasted a significant amount of money on a hotel that did not deliver what it advertised as an Ultra All Inclusive experience. We were a group of 11 people, so we spent a considerable amount of money at this hotel. For that reason alone, I expected to be treated with respect and professionalism, but sadly, that was not the case. The food was one of the biggest disappointments. There was almost no variety, and every day the buffet offered nearly the same dishes. The desserts were exactly the same every single day as well. The only difference was that they poured a different colored sauce or cream on top to make them look different. Unfortunately, the taste remained the same. It is unacceptable that in an Ultra All Inclusive hotel you have to spend extra money eating outside or even go to bed hungry because the food is simply not good enough to eat. Another major issue was the staff. I don't want to say that everyone was unfriendly because there were a few polite employees, but most of the staff did not behave professionally. The lifeguard and the security guard were especially rude. Instead of speaking politely, they often raised their voices and treated guests with little respect. Most employees were also unable to communicate properly in a language that international guests could understand. They frequently spoke to each other in Bulgarian while looking annoyed and making unpleasant facial expressions. Of course, I cannot know exactly what they were saying, but their attitude and behavior made us feel uncomfortable, unwelcome, and disrespected. In a hotel that welcomes guests from many different countries, I believe staff should be able to communicate in English and treat every guest politely. The room itself was also disappointing. There was no hair dryer, which I consider a basic hotel amenity. The balcony windows were dirty, the towels were torn, and the bed sheets were too small for the mattresses. Throughout the night I was worried that the sheet would slip off under my child, leaving them sleeping directly on an old and dirty mattress. The beds were absolutely terrible. The mattresses were old, dirty, worn out, and sagging so badly that sleeping on them felt like lying in a hammock. Because of this, I slept only about three hours each night and returned home with severe back pain. I have taken photos of the mattresses and will attach them to this review. It is incredibly disappointing to save money for a holiday only to be treated poorly, sleep badly, and return home more tired than when you arrived. I cannot recommend this hotel to anyone. There are definitely much better hotels in Golden Sands, and everyone who works hard for their money deserves clean rooms, decent food, comfortable beds, and respectful treatment. This was, without question, the worst hotel experience I have ever had. Cristina Berisha

We recently stayed at hotel sunrise in bulgaria and our experience exceeded our expectations. The staff were exceptionally warm,kind,helpful and welcoming througout our stay.they truly made us feel at home from the moment we arrived. The housekeeping team left a particularly special impression on my children.they were always so friendly when interacting with them,and the way they made the beds each day became something my kids looked forward to.seeing their excitement every time we returned to the room was priceless.the smile on their faces said it all! The Kids Club was absolutely amazing and deserve special recognition.there were so many fun and engaging activities organized everyday that my children were never bored.a huge thankyou to the wonderful team for keeping them happy,entertained,active(football) and creating such memorable experiences The restaurant staff and waiters were also fantastic_ always smiling,attentive and friendly.they even noticed my children wearing football clothes and took time to chat with them about it,which made the kids feel really special. Overall, everything met and even exceeded our expectations;a big thankyou to the entire team for making our family holiday so enjoyable.we would happily reccomend Hotel Sunrise to anyone looking for a wonderful family vacation especially with kids,and we hope to return in the future.