Hotel Serena Palace

Stayed in early September 2014. The receptionist was nice, adorable and she was very helpful. However,my room was in a really bad state: stinking toilet, not enough towels, AC didn't work and...

Reception personnel have obviously not received any training for that position. Rooms are average, most are now in need of some refurbishment. Bed sheets and pillow cases were of a dubious color in...

This hotel does not seem to be part of the greater Serena chain of African hotels but would seem to be passing itself off as being of that standard through use of the name. I was placed in this hotel...