High Country Inn Banff

The Kenrick is a lovely hotel on the Main Street in Banff amongst the wonderful Rocky mountains , close to many restaurants and gift shops. Hotel staff are welcoming, friendly and helpful. Our room was clean and spacious and stocked with high quality toiletries. One major problem however are the trains. Our first night at the hotel we were woken every hour by the horns sounded by the nearby trains passing through Banff. I appreciate the hotel cannot be responsible for the train schedules but we couldn’t sleep all night. The following night we were prepared with ear plugs and slept brilliantly but I’m not so sure if trains actually passed through that night or the ear plugs just did the job. I appreciate this must be a problem for most of the hotels in Banff. I would definitely recommend The Kenrick but pack some ear plugs, just in case.

Excellent and friendly service, excellent location within walking distance to everything you could need. Beautiful and new design. Very comfortable bedding and sheets. The room was not bad in terms of space. It had a lot of closet and drawer space. We were and family of four so things are tight in general because there is so many of us. The bathroom and vanity is quite small. The view from the view room is nice but be aware over a parking lot.

We were really looking forward to our stay and chose this hotel because it is marketed as a luxury property. Given the premium price, we expected a relaxing, high-quality experience. Unfortunately, our stay didn’t quite live up to those expectations. Our room was located immediately beside the lobby, which meant we were woken from around 6:30 a.m. each morning by doors closing and people passing through. We could also hear a lot of noise from the room above, which made it difficult to fully relax and get a good night’s sleep. The air conditioning was another disappointment. It wouldn’t cool the room below 19°C and, on the higher setting, was extremely loud. It became a choice between being too warm or trying to sleep with what sounded like a wind tunnel running all night. We did raise both the room location and the air conditioning with reception during our stay, hoping there might be a solution, but unfortunately we didn’t feel our concerns were addressed. We also dined at The Fat Ox one evening. My lamb dish arrived cold throughout, and when I mentioned it to the manager, I was told it was due to the wind. However, it was around 26°C that evening, and the food was cold from the moment it was placed on the table. I appreciated the explanation, but it didn’t seem to reflect what we’d actually experienced. The pool was much busier than we had anticipated, with lots of children using the facilities, which meant it wasn’t quite the peaceful environment we had expected from a luxury hotel. Our room also overlooked the car park, where staff regularly sat outside smoking, which wasn’t the most pleasant outlook. None of these issues individually would have ruined our stay, and the staff we encountered were polite. However, taken together, they meant the overall experience didn’t reflect the luxury standard or value for money we had expected when booking. It’s a shame, because with a few improvements I think this could be a lovely hotel, but we left feeling disappointed rather than relaxed.