BEST WESTERN PLUS SOUTH EDMONTON INN & SUITES

Horrible customer service. Was billed for elevator repairs when our team was physically not even in the hotel to cause the damages at the managers claimed times. Even proved our game times and wasn’t good enough. He claimed to have video footage but would never let us review it. His story of the damages changed 2-3 times never lining up. Beyond rude to paying families that stayed at the hotel. Unacceptable behaviour and uncooperative. An absolute disgrace to the best western brand. Highly recommend to NEVER stay here.

I would not recommend this hotel to anyone. This is the first time I have taken time to write a negative review but I feel like people should be warned! Feels like a prison

I rarely leave reviews, but this experience was so unbelievably bad that I feel obligated to warn others. This was, without a doubt, one of the worst hotel stays I’ve ever had. The cleanliness alone was unacceptable—the room felt grimy the moment we walked in, and the bathroom was absolutely disgusting. But the biggest issue—by far—was the staff. I have never encountered such consistently rude, hostile behavior in a hotel. From the moment we arrived, we were treated like an inconvenience rather than paying guests. The tone was sharp, dismissive, and at times outright disrespectful. We were traveling with kids, and the way staff interacted with them was shocking. They were unnecessarily harsh and unfriendly, making what should have been a relaxing stay feel tense and stressful. At one point, our children were simply going between rooms and we were reprimanded and threatened with a $100 fine for stomping too loudly - something so minor. It felt excessive and intimidating especially as it was in the middle of the day. To make matters worse, we received a text message from the hotel during our stay that came across more like a warning than communication. Instead of feeling welcomed, we felt monitored and uncomfortable the entire time. The situation at the pool was the final straw. While adults were sitting nearby supervising their kids swimming, staff came over and dumped out their pop without warning (no, not even alcohol). It was incredibly rude and unnecessary, and just reinforced the lack of basic respect for guests. Overall, this hotel completely missed the mark on cleanliness, customer service, and basic hospitality. The rude and confrontational attitude of the staff made an already poor environment even worse. I would strongly recommend staying anywhere else.