Chateau Nova Hotel and Suites

Please do not book at this hotel! Because I complained about blood stained sheets, I had to move hotels with a heart patient. Everything about the experience was awful from the check-in lady at the start to the general manager, Andrea.

This place should be called Chateau Vetus not Nova. We booked the "Executive Room", which was more like a room in a homeless shelter. The air conditioner didn't work in one room (the temperature was 80F), the cook top was smashed, the cutlery in the kitchen consisted of one knife and two spoons, one of which looked like it was used for heating crack. The microwave had about 2 years of grease and lint on it.  For a non-smoking room it stunk of smoke and now all my clothes do too. The shower curtain was torn, there was someone else's hair in the shower and the shampoo they supply is like Pine-Sol. The bed sheet cover, while appearing sort of clean, was full of holes. The pillows were like bricks. Yeah we're out of here tomorrow, and take my advice don't even considering staying here.

The restaurant at this hotel was the worst dining experience ever! First, the staff could not understand what a cocktail was,we ended up with ice tea instead of Long Island iced tea, the food was terrible and finally, If I eat at a hotel restaurant where I am staying, I always simply charge the meal to the room. I have never encountered an issue with this. After our meal we went to charge it to our room and the staff kept saying they ‘had no budget’, they kept insisting for a voucher but the front desk did not inform us about “vouchers”. The front desk gave us room service menus for the restaurant when we checked in, so you would assume those charges would be to the room. After the restaurant staff went to the front desk twice to ask about room charges, he came back and informed us, no we have no budget! We took the bill and headed to the front desk, which again seemed to be mass confusion about if we were paying with debit or cash! I booked the room with a credit card, they swiped the card when I arrived! Finally, told us, oh, no worries, we can charge the meal to your room! When they gave us the bill for our meal, like most hotels, there was room on the bottom for your room number, for charges! Not sure if staff are not trained properly or what the problem is. They never did explain what a “voucher” is! What is a voucher?