Chateau Nova Yellowhead

4.0 / 5

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13920 Yellowhead Trail

Reviews from Guests

4.0/5

168

Reviews

from real guests

michaelcL3120PL

The room allows too much noise into the room. Noise from the outside, noise from the noisy guests. They have “do not disturb” lights outside that the staff ignore and if you’re there they use the excuse they misread the light. They have no chains or door open block to prevent further entry into the room. The staff clearly need to be better educated. However, this makes me concerned of when we were not in the room. The hotel is near a rail shunting yard so that noise is coming 24/7. They are pet friendly and do seem to allow a lot of barking dogs. The AC/heating unit will allow you to run the fan all the time but only if you are NOT heating or cooling. Normally I use the fan to drown out the external and internal noises, but in this case you can’t so I’ll be avoiding booking this hotel chain.

Gwen2014

Okay, first - I am an evacuee and so have spent a great deal of time in this hotel. The rooms are very spacious and modern and are outfitted with microwave/fridge /coffee maker, toaster and glassware etc. My room facing onto St Albert Trail (freeway) is very quiet. The individual A/C and heating unit allows me to perfectly control my room temperature. Beds and linens are top-notch comfort. The restaurant staff and lounge staff go out of their way to help in any way they can. Food and beverages are great and also a real value (even in today's hyper-inflated times) The housekeeping staff are also excellent and friendly and very detail oriented. Location of this hotel is awesome. At the junction of 2 major freeways, it is easy to get about E-town in an efficient way. It's about a $13 uber ride to Kingsway mall. And even though I have spent A LOT of time here. I will definitely be back when I am next traveling for business or pleasure. A class act all the way around.

567tessah

The front desk staff were extraordinary rude and could not accommodate for a family with two young kids. Specifically front desk worker Vince who repeatedly yelled at us with children present. Eventually just gave us a room with a pull out couch when originally booking was two queens.

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