Coast Edmonton Plaza Hotel

I chose this hotel for the close proximity to Roger’s Place for an event. However, the checking in process was very slow.. all desks were open but it was slow! Line ups were winding throughout the lobby. There was no parking eventhough I had paid for it. It filled up a half hour after the check in time. The garage is also used for public parking. Backing out of the parking garage with a dozen other cars was also an experience I never want again. I had to park across the street unsecured and outside for $60 a night in a snow storm.. which also proved to be a hassle removing the parking fee at check out. This made the checking out horrible as well. I will never choose this hotel again. There are plenty of other hotels in the downtown area that have better parking and staff.

I did not have big expectations about this hotel, but what I saw just made me very unimpressed and disgusted. First, the minute I lifted the bed cover on the first night, the sheets were all strangely wrinkled. Once I was ready to sleep, the pillow smell like someone head smell. The next day I found a stain on the sheet under the pillow. Thats when I had a feeling that the sheets have never been changed from the last client before me, even though it have been well folded and tucked in. I tried to make obvious to the cleaning staff by removing the cover and the pillows so they can see the stain and change the sheets. Well, guess what, the stain was still there when I got back with all the covers well folded and tucked in. Last and not the least, I have found my door completely opened one day after returning to my room. Not secure at all. I do not recommend this hotel unfortunately.

The staff were amazing! We booked Fri-Mon to celebrate our daughter’s 29th birthday and attended the Evanescence concert Sunday night, checked out Monday. Check in: we arrived around 4:30pm and to our surprise there were about 40 people in line to check-in! What was amazing is the hotel had all registration desks open, and the team behind the counter did a great job and getting people checked in. By the time we got to the desk, it was quick, we had room cards in hand and happy to get settled in after our 6 hour drive! Adjoing Rooms: There were 6 of us so we booked 2 adjoining rooms, each with 2 Queen size beds. The rooms were dated, but clean 👍 The main issues we had with our rooms, was there were absolutely zero chairs! So with 3 adults per room, the only seating option was a little cushion along the window ledge to sit on. It was incredibly uncomfortable so our option was to always sit on the bed, which none of us enjoyed. We had driven 6 hours, arrived late afternoon and ordered food in so we could relax. With nowhere to sit, again, it was super awkward and uncomfortable to be eating on our laps on the bed. We did consider requesting chairs, but there was no place to put them, nowhere as the rooms were much smaller than we expected. I’m also an early riser so to have to perch myself on this narrow ledge cushion each early am was awful, very uncomfortable. Restaurant: Don’t do it! With 6 of us, I wanted to order a carafe of coffee for our room rather than using several little packets that were provided. That wasn’t an option, we were advised we would need to go to the restaurant and order coffee. We opted to skip order Timmies box of coffee. Later, 2 of us opted to go for breakfast on Saturday and were advised it was a breakfast buffet, so we were happy with that, until we actually grabbed food. The scrambled eggs were tasteless/dry, as were the potatoes, the “chicken sausage” was like rubber and barely cooked, the oatmeal looked like paper mache, the fruit was either mushy (watermelon) or rock hard (pineapple). Not good at all, probably the worst breakfast I’ve had at a hotel and I’ve eaten at those hotels where the “continental breakfast” is included. The tipping point was when our bill arrived and it was $50!! 2 adults who hardly ate anything and each had a coffee?!?! Brutal! I think the only item we actually enjoyed was the bacon. Parking: EXPENSIVE! I drive a standard size F-150, there was NO way I was getting it in the parkade without a lot of maneuvering and super tight spots. We paid the $75 x 3 (vehicles) and opted to use the open parking lot across the street. As it was the weekend and events were happening, we were warned that the lots fill quickly so we would be better off not moving it. Which really sucked, when you pay that much and you’re not guaranteed a spot! Designated hotel spots would be a good idea. It was awful as well for myself, with mobility issues, to have to cross 4 lanes of traffic, it was incredibly busy most of the time. Oh and I won’t even get into the lack of disability parking, pretty non-existent. Overall, the hotel was clean, the staff are wonderful, but the odds of us staying again are slim to none between the parking and lack of on-site food options.