Delta Edmonton South Hotel & Conference Centre

Delta Edmonton South – Fine for a Weekend, Not Built for Business I want to start with a genuine highlight: Yaraslova at the lounge was exceptional. Warm, professional, and attentive in a way that stands out. She’s the kind of staff member that makes a property look better than it deserves. Unfortunately, the rest of the experience left a lot to be desired, particularly for a business traveler. The internet situation is a real problem. Connectivity across the property is inconsistent, drops frequently, and there is no paid upgrade option for better bandwidth. For anyone trying to work here, it’s a non-starter. The front desk team struggles with multitasking and situational awareness. At one point, while I was grabbing a cup of coffee and carrying a few snacks from the vending machine, I was asked if I was heading to the gym to work out. The check-in experience was confusing for both clerks working the terminals. Both small things, but it speaks to a broader pattern of interactions that felt off. The TVs appear to be original LCD units from around 2005. You couldn’t see the picture from across the deluxe rooms they were so small.They look it. Housekeeping was a particular frustration. On a Sunday morning, I noticed the housekeeping staff holding what appeared to be a full team meeting in the area adjacent to the gym. I thought little of it until it ran the entire length of my 50-minute workout. I left and the returned to the hotel around 4pm to find my room had never been cleaned. When I asked the front desk to send someone up, they seemed genuinely perplexed by the request, as if it were an unusual ask late in the afternoon. Finally, there was a CUPE union conference on property during my stay. The anti-American sentiment that spilled into the elevator conversations was notable enough that I was forced to address it directly with one group. Bottom line: this is a perfectly fine hotel for a family weekend or an afternoon rendezvous. It is not a place to book when you have work to do or are an American.

We stayed here for a recent conference. The staff were great and our room was so clean. We were missing coffee for the machine and they brought us 2 nice fresh cups with cream while we waited for housekeeping. Thursday evening our whole group ended up in the bar and they were wonderfully prepared for us. Fully staffed and the kitchen did a great job accommodating late evening

I stayed at this hotel two nights and was happy with everything about my stay except that the thermostat in the room seemed to be there for cosmetic purposes only. The room was cool and the thermostat would not warm it up. Once I called down, some sort of adjustment must have been made from some central source and by the middle of the night the room was way too hot. Something similar played out the second night as well except this time a maintenance man came up, made an adjustment on the vent and offered me a fan for when the room would get too hot again. Not impressed.