HOLIDAY INN EXPRESS EDMONTON D

This was the most deplorable experience of lack of customer service in my life . My girlfriend & I were in Edmonton for the Post Malone /Jelly Roll Concert . We arrive at 2:PM being told room won’t be ready until 3:00 we go for dinner arrive back to see only ONE front desk service adviser and a long line up finally getting to the front dest at 5:00 so we said we would be back after the concert of which we arrive at 11:00 and our room was cancelled

For a 3-star place actually quite good. Unbeatable location 5-10 mins walking from downtown shops/eateries and LRT station. Large rooms, good Wifi. Decent pool; due to renovation work going on we could not use and neither judge the whirlpool and changing rooms. Good but not cheap guest laundry. Hotel corridors were badly maintained, more cleaning needed. Good bathroom with small tub. Coffee and tea supplied in room, but not a separate tea kettle hence not useful for that; staff could not supply one, and the advice to boil water in the room magnetron falls through as they do not supply the needed solid cups/mugs; only plastic and plasticized paper which would melt and/or spread cancerous particles. Breakfast, with warm dishes and a pancake machine, is actually almost 4 star. BUT while on day1 all was replenished quickly by the 2 staff on duty, on day2 all ran empty and the sole staff member on duty ran and ran to resupply which meant lots of waiting. Hopefully a one-off.

stayed at this hotel from May 23 to May 26, having booked several weeks in advance through Booking.com. On the morning of my arrival, I received an email informing me that major refurbishment works would begin on May 25. According to the hotel itself, guests could expect dust, noise, disruption, and a lack of running water in guest rooms during parts of the afternoons. This information was provided far too late for me to make alternative arrangements. When I contacted Booking.com, they were unable to offer a solution. Upon arrival, I expressed my concerns to the front desk, but was told that the refurbishment notice had been displayed on the website for a long time. The fact that I had booked my room via Booking made no difference. Since my stay, I have requested a partial refund because the hotel experience differed significantly from what I had booked and paid for. Unfortunately, the hotel manager has so far refused, stating that he first needs to conduct a "deep inquiry into the matter and circumstances." My concern is not the refurbishment itself, but the fact that guests were informed only hours before arrival about substantial disruptions that were clearly known in advance. Future guests may wish to clarify whether any construction work is planned before booking.