Best Western Of Olds

Excellent breakfast, especially the waffles, made to order, nice & fresh. comfortable beds, clean rooms. however, cant find the elevator to the second floor, not that we needed.

Staff were pleasant and accommodating as much as possible. They are limited to what the facilities provide and condition. Always a smile and polite. The pillows were amazing. The carpet is so dated it is pulling up in the main hallways making it difficult to move luggage and is a falls risk. I personally caught myself in several spots in the hallways on 2 separate occations tripping ( but did not fall). It is dated that it gives the appearance of being dirty (90's) era. This is not a Karen type complaint, it is just well over due for renovations. The hallways are very dark and poorly lit, making the not so great signage difficult to see and read. There are newer and nore affordable options in Olds. This facility is more like a Motel 6 in quality of the building and is a 30yrs in need or updating.

The hotel's location and service are excellent, and having a Boston Pizza right next door is incredibly convenient, especially when you're trying to find a restaurant in the dark. The room was well-appointed; however, my ground-floor room right off the main lobby was unfortunately not soundproof. I could hear everything—people arriving, water flushing through pipes. The most challenging part was calling the front desk between 10-11 pm to address the noise from above. It sounded like a herd of elephants in the room. After a couple of complaints, someone upstairs did a loud stomp at 11:05 pm, waking me up and continuing to do so until 11:35 pm. I was looking at my watch, so I know the specific times. The heating unit kept going off and on, which was loud and rattling. At 4:30 am, someone started their truck right outside my bedroom window. There’s even a notice on the desk about carbon monoxide poisoning and what to do should you feel any symptoms. It's concerning that trucks are allowed to idle right outside the room window. As for the breakfast buffet, the presentation looked good, but the hash browns were either overcooked or leftover from the day before. The egg dish selections were definitely not real—rubbery and tasteless. The bacon was cold as ice, and I didn't try the sausages. The pastries were dry and heavy. Even the coffee maker wasn't working properly, as I heard the staff mention that someone didn't put the spout down, so it was all water and no coffee. On the positive side, after I complained about the room, I received a $40 discount off my room rate. The agent at the desk did her best, but unfortunately, you can't fix ignorant guests. I discovered that a couple of hockey teams were staying in the building. My advice: If you need to stay here, get a room on the higher floors, bring earplugs, and find a restaurant in the morning. Don't expect to find a pool or hot tub on the property. They have no intentions of replacing it or fixing it. This is an ongoing issue for the past 1-2 years according to the reviews left on sites.