RAMADA STONY PLAIN HOTEL & SUITES

Don't waste your money or time here. We checked in to our smoking room late in the afternoon of August 1. It's the standard room with two queen beds. We turned on the air conditioning and went out to our event. We got back to the hotel at 10:30 pm to a warm room and an air conditioning unit that will only blow warm air on high speed which sounds like a freight train is in the room with you. By this time it was 11 pm. I tried to open the window to get some air and it was disgustingly dirty and sticky from nicotine. And it wouldn't open. Have these windows ever been cleaned? We did not call the front desk for assistance because we knew there was no maintenance on site. I didn't call between 2-4 am for the same reason. At 6:30 I gave up trying to sleep in the warm, stuffy, noisey room. I jumped in the shower with my flip flops on because the tub was dirty, with dark soap scum up the side of the tub about 3". The pink mould surrounding the tile row above the shower was highlighted by a long dark hair. The shower head is very low and hits about shoulder or throat high. The tub did not drain. After showering, I noticed a note requesting that all smoking be done outside the room, in a smoking room. I went and talked to a night manager at 7:30 am and got blank eyed half hearted apology. I was asked why I didn't call the desk for assistance or to request to change rooms. I responded that because we have been frequent guests for the past 10 years that we knew maintenance wasn't available after hours. After a long day, how many people want to be changing hotel rooms at midnight? When I book and pay for a hotel room I expect it to be in a clean, maintained condition and as advertised... A smoking room is a smoking room. The beds are way past their prime and you'd be as comfortable sleeping out on the cool sidewalk. The winter quilt on the bed was a treat too. When I pay $145 for a room, I expect it to be reasonable and somewhat comfortable. I don't expect 5 stars at this price but I did not expect to stay in a stuffy, dirty, hot hotel with management who is completely uninterested in customer satisfaction or making an attempt to make it right. It's all about the money. Save your money and stay somewhere else.

Very friendly front desk staff.Lots of parking.The room is huge and it was very clean.It had a coffee maker,fridge and microwave.It also has a safe and an ironing board.Our room was ground level with parking directly outside our door.A separate area just outside the bathroom with a mirror.Lots of hot water.We had an issue with our key card not working but the staff was extremely helpful in getting us in and writing it up for maintenance

Lets go with the positive first, the front desk staff was very friendly and helpful, especially Claudette, we had A small problem with the front desk manager Megan over A late checkout. Housekeeping staff were amazing and helpful. The restaurant staff were incredible, hats off to them and the food was great We were at the hotel for seven days, the first two days were spent in A nonsmoking room which smelled of smoke after the deodorizer was gone . The halfway reaked of smoke, however the a/c worked great. After two days we moved into A room with A kitchenette, the hot plate was filthy and didn’t heat up worth A damn. Chairs were filthy and needed cleaning. Carpet needed to be steam cleaned. The A/C didn’t work at all, but the maintenance people tried hard to fix it and the outside air temperature was +30 deg. Then there was bugs in the room crawling around the floor, we killed six of them and brought one to the front desk, she didn’t seem to be very concerned, we took a picture. The hotel is definitely suffering from being outdated and run down and definitely needs to be renovated. The staff however are great for the most part and needs to be commended for their hard work and friendly attitude.